Job Description
About the Role
The National Operations Manager – International Brands role is a critical position that oversees the operational accountability for retail stores allocated to the Area, driving sales targets and KPIs, and ensuring consistent luxury service delivery.
Key Responsibilities
- Full operational accountability for retail stores allocated to the Area
- Drive sales targets and KPIs, turnover, conversion, ATV, UPT, shrinkage, and stock turn
- Analyse and distribute daily, weekly, and monthly performance reports
- Oversee stock control, allocations, replenishment, and regular stock takes
- Approve staff rosters and manage staffing during peak, unplanned periods
- Lead, coach, and performance-manage Store Managers and retail teams
- Partner with HR on recruitment, discipline, and employee relations
- Address customer complaints and ensure consistent luxury service delivery
- Ensure compliance with company policies, brand standards, and SOPs
- Support visual merchandising, aligned to international brand guidelines
- Liaise with mall management and manage third-party service providers
- Support new store openings, refits, and national trading periods (Christmas, Easter, Black Friday, Sales)
- Travel extensively to stores nationwide
Requirements
Minimum 5 years’ multi-store retail management experience
Proven exposure to luxury or premium international brands
Strong understanding of South African retail operations and labour legislation
Excellent commercial, leadership, and reporting skills
Valid driver’s license and willingness to travel nationally
Qualifications
N/A
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail / wholesale Jobs in Gauteng
In Gauteng, the retail and wholesale sector is a significant contributor to the province’s economy, with many businesses operating across various industries such as clothing, homeware, electronics, and more. Typically, job seekers in this field can expect to find employment opportunities in companies that cater to diverse consumer needs, often with a strong focus on customer service and sales. Generally, roles in retail and wholesale require adaptability and flexibility, as the sector is known for its fast-paced and dynamic environment.
When it comes to salary expectations, it’s common to find broad ranges across different levels of experience and company sizes. Typically, entry-level positions in retail and wholesale can range from around R15 000 to R30 000 per annum, while more senior roles may fall within the R50 000 to R80 000 per annum bracket. However, salaries can vary significantly depending on factors such as the specific industry sector, company size, and individual performance.
Common skills for retail and wholesale roles include excellent communication and interpersonal skills, ability to work well under pressure, and basic knowledge of inventory management and stock control. Other essential skills often required in this field include technical computer skills, problem-solving abilities, and an understanding of marketing principles. Typically, a degree or diploma in business, commerce, or a related field is preferred, although not always required.
The retail and wholesale sector encompasses various industries, including the financial services sector, technology industry, manufacturing sector, and more. These sectors often employ staff across different roles, such as sales representatives, logistics coordinators, and customer service specialists. Generally, companies in these industries value employees who can adapt to changing market conditions and demonstrate a strong work ethic.
For those interested in pursuing a career in retail or wholesale, there are various development opportunities available. Typically, on-the-job training and mentorship programs are offered to help staff gain valuable experience and skills. Many companies also invest in employee development initiatives, such as workshops, seminars, and internal training programs, to support the growth of their employees. Generally, career progression paths may involve moving into more senior roles or taking on specialized positions within a specific industry sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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