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Cape Town Region: Regional Operations Lead (Restaurants) – Cape Town posted by Phoenix Recruitment

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Job Description

About the Role

We are seeking an experienced and dynamic Regional Operations Lead to champion our brand standards, elevate franchise performance, and maintain operational efficiency in Cape Town. As the Regional Operations Lead, you will be at the heart of the brand, ensuring every restaurant delivers consistency, quality, and warmth they’re known for.

Key Responsibilities

  • Act as the main link between the Support Office and regional franchise partners.
  • Support restaurant teams to boost sales, profitability, and service excellence.
  • Address and resolve restaurant challenges quickly and professionally.
  • Evaluate restaurant performance and uphold brand standards with pride.
  • Ensure compliance and champion industry best practice across the region.
  • Support smooth and successful new restaurant openings.
  • Complete detailed store visit and performance reports.
  • Analyse operational data and identify performance opportunities.
  • Pinpoint training needs and help build team capability.
  • Coach teams to strengthen consistency and elevate brand execution.
  • Oversee mystery diner programs and customer feedback channels.
  • Partner on local marketing and community initiatives to amplify brand presence.

Requirements

A proven track record in the restaurant industry. Excellent interpersonal and communication skills. A positive, can-do attitude and a hands-on approach to leadership. True passion for restaurant operations and exceptional guest experiences. Self-motivated, organised, and confident working independently. Sharp attention to detail and sound problem-solving skills. The ability to train, coach, and inspire restaurant teams. Strong business acumen, including food cost control and P&L management. A collaborative team spirit with a flair for adding value. Own reliable transport essential. Willingness to travel. Flexibility to work outside regular hours when needed.

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Qualifications

  • Formal education/certifications (if applicable).

Salary & Benefits

Salary: R35K (negotiable). DOE Travel allowance Fuel contribution Cellphone allowance. Bonus incentive structure based on KPI’s.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Western Cape

The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.

Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.

Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.

The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.

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For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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