Job Description
About the Role
The IT Specialist (End User Support) role is a permanent position that requires a skilled and experienced professional to provide first-line technical support to end users. The successful candidate will be responsible for diagnosing, troubleshooting, and resolving hardware, software, network, printer, email, and system-related issues.
Key Responsibilities
- Provide first-line support to users for desktops, laptops, printers, mobile devices, email, and standard business applications.
- Log, track, and manage support requests through the helpdesk or ticketing system.
- Diagnose and resolve technical issues remotely and on-site.
- Escalate unresolved or complex issues to second-line support, vendors, or system administrators where necessary.
- Install, configure, and maintain computer hardware, software, and peripheral devices.
- Set up new user accounts, devices, and access rights in accordance with company procedures.
- Assist users with password resets, account lockouts, and access-related issues.
- Support Microsoft 365, Windows, Teams, Outlook, printers, scanners, and common office applications.
- Perform routine maintenance, updates, and software installations.
- Ensure that all equipment is correctly recorded in the asset register.
- Provide user training and basic guidance on systems and applications.
- Maintain accurate documentation of incidents, resolutions, and IT procedures.
- Assist with workstation setups, office moves, and onboarding of new employees.
- Monitor recurring issues and report trends to management.
- Follow IT security, backup, and data protection procedures.
Requirements
- Grade 12 / Matric
- Relevant IT qualification, diploma, certificate, or coursework in Information Technology, Computer Science, or related field
- Certifications such as CompTIA A, N, Microsoft, or similar will be an advantage
- 3 years experience in an IT support, helpdesk, or end user support environment
- Experience supporting Windows operating systems and Microsoft Office / Microsoft 365
- Experience with printers, desktop support, user account setup, and troubleshooting common end-user issues
- Experience with ticketing or helpdesk systems is advantageous
Qualifications
None specified.
Salary & Benefits
Not specified.
Note: As no salary information was provided in the original job description, I have left this section blank.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Tshwane
In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.
When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.
Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.
The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.
For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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