Job Description
About the Role
We are seeking a highly skilled and experienced Night Auditor to join our luxury hospitality portfolio in Stellenbosch. As the primary point of contact for guests during the night shift, you will be responsible for providing exceptional service excellence and ensuring that the guest experience is prioritised above all else.
Key Responsibilities
- Oversees, coordinates, and directs the service, operations, logistics, and activities of the Front Office and other operational departments during the allocated night shift.
- Responds to requests presented by guests during night operating hours and works closely with relevant department night teams to assist department managers, ensuring a coordinated effort between teams.
- Ensures that Night Audit and reporting are accurately completed, all departments are balanced, and department “End-of-Day” procedures are correctly run.
- Ensures that all guest special requests and requirements are met by all departments and communicated clearly.
- Upselling of other facilities and services, including affiliates.
- Adheres to and maintains Health and Safety standards.
Requirements
- Experience in a 5-star luxury hotel environment
- Excellent knowledge of the Franschhoek area and surroundings
- Excellent interpersonal skills to interact effectively with all guests
- Strong communication skills in English, both written and verbal
- Strong knowledge of food and beverage, as well as general awareness of news and current affairs
- Proven track record in housekeeping, food and beverage, and butler duties
- Ability to remain courteous, calm under pressure, and consistently put guests first
Qualifications
- Degree or diploma in Hospitality
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Cape Winelands
The Cape Winelands are renowned for their stunning natural beauty and rich history, making it a popular destination for tourists and locals alike. In this region, the catering and hospitality industry is a significant contributor to the local economy, providing employment opportunities in various roles. Typically, professionals working in this field can expect a dynamic and fast-paced work environment, with a strong focus on customer service and attention to detail.
When it comes to salary expectations, it’s generally common for entry-level positions in catering and hospitality to fall within a broad range of R20 000 – R40 000 per annum, depending on the specific role, industry sector, and company size. Experience, qualifications, and performance can significantly impact actual salaries, with senior roles often commanding higher salaries. It’s also worth noting that salaries may vary widely between companies, so it’s essential to research specific job openings and negotiate salaries accordingly.
In general, common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, attention to detail, and a strong focus on customer service. Typically, hospitality professionals also need to be adaptable, flexible, and able to think on their feet. In addition to these essential skills, knowledge of food preparation, presentation, and safety protocols is often expected for roles in restaurants, cafes, and hotels.
The Cape Winelands cater to various industry sectors, including the tourism industry, which is one of the largest employers in the region. Financial services sector companies also frequently require catering and hospitality staff, as well as some manufacturing sector businesses that need personnel with specific skills. Career development opportunities are often available through training programs, mentorship schemes, and internal promotions, allowing professionals to advance their careers and take on more senior roles.
In terms of career progression, common paths include working as a server or hospitality assistant before moving into more senior roles such as a restaurant manager or events coordinator. With experience and additional qualifications, professionals can also pursue specialized fields like food safety management or hotel operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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