Job Description
About the Role
We are seeking an experienced Duty Manager to join our luxury 5* Lodge in the Addo National Park. As the primary point of contact for staff, guests, and other departments, you will be responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and handling operational issues.
Key Responsibilities
- Supervise, train, and motivate employees
- Manage staff schedules
- Monitor performance to ensure productivity
- Oversee daily operations to ensure efficiency from front-of-house to events and facilities
- Address guest complaints, resolve issues, and maintain high standards of customer service
- Ensure all staff and customers adhere to health, safety, and legal requirements and emergency procedures
- Act as a liaison between different departments and management, maintaining clear communication and coordinating tasks
- Handle unexpected issues and incidents promptly and effectively in a fast-paced environment
- Maintain logs of incidents and other required documentation for management review
Requirements
- Grade 12 Diploma or equivalent in Tourism or Hospitality Management
- Minimum of 3 years of relevant experience in a similar role
- Well-groomed with strong interpersonal and communication skills
- Proficient in Microsoft Office applications
- Excellent communication, leadership, and problem-solving skills
- Strong customer service and conflict resolution abilities
- Ability to work under pressure and remain calm
- Experience in a supervisory or management role, often with a background in customer service
- Strong attention to detail and organizational skills
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
(No salary information mentioned in the original job description)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Sunday’s River Valley
Catering and hospitality positions are a common sight in the Sunday’s River Valley, with many establishments relying on these roles to deliver exceptional customer experiences. Generally speaking, this industry is known for its fast-paced and dynamic environment, making it an attractive career choice for those who thrive in high-pressure situations. As the tourism and leisure industries continue to grow, so too does the demand for skilled catering professionals.
Salary ranges for catering and hospitality positions in Sunday’s River Valley vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions can expect a salary range of between R25 000 – R40 000 per annum, with more senior roles commanding salaries upwards of R60 000 – R100 000 or more, depending on the specific requirements of the position. However, these are broad estimates, and actual salaries may vary significantly.
Common skills required for catering and hospitality roles in Sunday’s River Valley include excellent communication and interpersonal skills, attention to detail, and the ability to work well under pressure. Other essential skills include food safety and hygiene knowledge, basic first aid training, and proficiency in Microsoft Office software. Many establishments also place a strong emphasis on teamwork and flexibility, with employees expected to be adaptable and willing to go above and beyond.
The Sunday’s River Valley is home to a diverse range of industries that commonly employ catering and hospitality professionals, including the tourism industry, luxury resorts, and fine dining establishments. These sectors often require staff with advanced skills and knowledge in areas such as culinary arts, event management, and customer service. Additionally, many companies in these industries have training programs in place to develop the skills and expertise of their employees.
For those considering a career in catering or hospitality, there are several opportunities for career development and advancement. Many establishments offer training programs and mentorship schemes to help employees build their skills and knowledge, while others may require advanced qualifications such as certificates in culinary arts or hospitality management. With experience and dedication, it is possible to move into senior roles or even start one’s own business.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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