Ballito: Host I Duty Manager – Ballito posted by HotelJobs

5* Boutique Hotel in Ballito is looking for a Host I Duty Manager. The Host is responsible for delivering the day-to-day guest experience ; ensuring that service is intuitive; calm and consistently aligned with the propertys standards. This is a highly guest-facing, hands-on role . The Host leads service on shift ; supports the team across departments and ensures that every detail of the guest journey is well considered and seamlessly executed. The role requires presence; judgement and attention to detail . This is a shift-based role requiring flexibility ; including evenings, weekends and public holidays. The Host is expected to spend the majority of their time in guest areas, leading service and supporting the team . Duties: Guest Experience & Hosting: Take ownership of the in-house guest experience during shift Welcome and engage with guests in a natural, professional and personalised manner Anticipate guest needs and respond proactively Manage special requests, occasions and guest preferences Handle guest concerns and service recovery calmly and effectively Ensure a strong, consistent hosting presence across all guest areas Operational Oversight: Oversee daily operations across Front Office, F&B, Housekeeping and Spa during shift Ensure smooth service flow, particularly during key periods (arrivals, meals, evenings) Support and guide team members on the floor Step in operationally where required to maintain service levels Coordinate effectively with all departments Service Standards & Attention to Detail: Ensure standards are upheld at all times Monitor presentation of rooms, public areas and dining spaces Maintain the correct ambiance across the property Conduct regular checks throughout the shift Team Support & Leadership: Lead by example through professionalism, energy and attention to detail Support and guide junior team members Assist in training and developing staff on the floor Ensure clear communication between departments during shift Administrative & Systems (Secondary to Guest Focus): Assist with front office systems (Opera Cloud) and POS (Micros) where required Support daily reporting and handovers Complete end-of-day procedures and night audit when scheduled Maintain accurate records of guest preferences and feedback Health; Safety & Compliance: Ensure safe, clean and hygienic working practices always Adhere to company policies and operational procedures Ensure guest and staff safety is prioritised Requirements: Previous experience in a guest-facing hospitality role Experience in a luxury or boutique hotel environment preferred Basic understanding of hotel operations across departments Familiarity with systems such as Opera Cloud and Micros advantageous Naturally guest-focused with strong interpersonal skills High attention to detail and awareness of surroundings Calm under pressure with good decision-making ability Hands-on and willing to support across all departments Professional; well-presented and well spoken Strong sense of ownership and accountability