Job Description
This role supports the Product Support team and technicians by ensuring best management practices are followed.
Key responsibilities include:
- Meeting performance criteria
- Achieving service delivery objectives.
- Following procedures and promoting a customer-focused service.
- Implementing and maintaining actions aligned with the company’s strategic vision.
- Schedule, plan, and communicate the technicians service activity to relevant staff member(s) and customers.
- Assigning of technicians to attend to services, breakdowns, engineering, spray booth, and booking of all jobs on mobile tech.
- Following up on all WIP jobs in progress, daily
- Follow up daily on all work-in-progress (WIP) jobs.
- Handle customer calls, complaints, and queries, ensuring they are addressed and communicated back to customers.
- Plan and arrange for machines to be brought to the workshop, assign technicians, and oversee the process until the machine is delivered.
- Coordinate with internal customers, as well as the New and Used Sales and Rental departments.
- Compile a monthly sustainability report.
- Invoice completed jobs within three working days, ensuring jobs are opened and closed according to company standards, with accuracy and timeliness.
- Submitting of tax invoices and job cards to customers for chargeable & maintenance work
- Preparing quotations, submitting, following up with the customers, and submitting to Product Support follow up on order numbers.
Must have requirements:
- Grade 12 / Matric and 3 years of relevant experience.
- A National Diploma in Business Management is an advantage.
- Advanced / expert computer literacy in MS Outlook, Word, and Excel.
- Minimum of 3 years of working experience working closely with technicians within an automotive industry or material handling or logistics industry or similar.
- Maintaining and updating information in the database.
- Excellent communication skills.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Finance/Accounting Jobs in Western Cape
In the Western Cape, the finance and accounting profession is a thriving industry with a strong demand for skilled professionals. Typically, the job market trends indicate a steady growth in the need for finance and accounting expertise across various sectors. This is often driven by the increasing importance of financial management, regulatory compliance, and data-driven decision-making in businesses.
When it comes to salaries, it’s common to see broad ranges varying depending on factors like experience, company size, and industry sector. Generally, entry-level positions can expect salaries ranging from R250 000 to R400 000 per annum, while senior roles may command salaries between R600 000 and R1 200 000 or more, depending on the individual’s qualifications and level of expertise.
Common skills required for finance and accounting roles in Western Cape include proficiency in financial software such as QuickBooks, Xero, or SAP; strong analytical and problem-solving skills; excellent communication and interpersonal skills; attention to detail and organisational abilities; knowledge of tax laws and regulations; and experience with budgeting and forecasting tools. Typically, a degree in commerce, accounting, or a related field is also essential.
Industry sectors commonly employing finance and accounting professionals include the financial services sector, technology industry, manufacturing sector, and corporate organisations. These roles often involve providing financial guidance, managing budgets, preparing financial reports, and ensuring compliance with regulatory requirements.
For those looking to advance their careers in finance and accounting, career development opportunities abound. Typically, experienced professionals can move into senior management positions or pursue specialisations like forensic accounting, audit, or financial planning. Others may choose to transition into related fields like business consulting, investment banking, or entrepreneurial ventures. With continuous learning and professional development, finance and accounting professionals in Western Cape can enjoy a rewarding and challenging career with opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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