Job Description
Cape Town – Western Cape – South Africa
- Analyse and define business requirements for new and enhanced payment gateway features.
- Map and optimise end-to-end card payment flows including authorisation, settlement, reconciliation, 3D Secure, tokenisation, refunds and chargebacks.
- Translate business needs into clear functional specifications and user stories for engineering teams.
- Support delivery teams through the full SDLCfrom requirements, to UAT, to merchant rollout.
- Stay ahead of South African payments trends, scheme mandates, PASA rules, and regulatory updates.
- Work across Product, Technology, Risk, Finance and Operations to ensure seamless payment experiences.
- Partner with merchants and partners to explain payment flows, troubleshoot issues and improve performance.
- 2-5+ years in SA payments, specifically payment gateways or card-not-present processing.
- Payment gateway card acceptance
- 3D Secure (1 & 2), tokenization, card vaulting
- Settlement, reconciliation, chargebacks
- Fraud prevention and transaction risk analysis
- API-based payment integrations
- Proven business analysis skills: requirements gathering, process mapping, writing user stories, acceptance criteria.
- Experience working in agile environments using tools like Jira, Confluence, Miro, Swagger/OpenAPI.
- Excellent communication skills and a passion for delivering high-quality fintech solutions.
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