Cape Town City Centre: Control Room Manager (Security) – Epping

About the Role

The SA Metal Group (Pty) Ltd is seeking a highly skilled Control Room Manager to join their Security team in Cape Town City Centre: Epping. As a key member of the Security team, you will be responsible for overseeing security operations and providing top-notch security services to the company.

Key Responsibilities

• Manage control room operators to ensure effective monitoring of security cameras and alarms.
• Ensure the safety of the SA Metal fleet and respond to activation.
• Assist security managers with incident investigations, tracking, and detailed reporting.
• Conduct internal investigations into theft, fraud, misconduct, accidents, safety breaches, and other security-related incidents.
• Gather, analyze, and preserve evidence in accordance with company procedures and legal requirements.
• Interview witnesses, suspects, and employees to obtain detailed and accurate statements.
• Draft clear, factual, and detailed investigation reports with findings and recommendations.
• Liaise with law enforcement and other external agencies when required.
• Monitor compliance with company policies, security protocols, and access control systems.
• Support disciplinary processes by presenting findings and evidence.
• Conduct surveillance and monitoring where necessary to prevent losses or breaches.
• Develop standard operating procedures for the control room.
• Train controllers to meet the required expectations for the position and deliver as per best practices.
• Ensure all employees’ written task procedures are updated, explained, and understood.
• Inspect the control room occurrence book daily and ensure required standards are met.
• Ensure security systems are operational and maintained.
• Ensure all incidents are recorded accurately and as per indicated timelines.
• Liaise with dispatch teams in case of emergencies.
• Compile incidents reports and report to management.
• Compile monthly reports.
• Manage the Control Room team, including motivating the team, managing time and attendance, maintaining discipline, and offering guidance and assistance as required.
• Maintain and administer processes on security systems.
• Maintain and administer building alarm processes.
• Perform ad-hoc tasks as and when required.

Requirements

• Grade 12 Certificate or equivalent.
• Grade A PSIRA Certificate.
• Computer literate (Microsoft Word, Excel, Outlook, CCTV).
• Valid driver’s license.
• On-line vehicle tracking experience.
• At least 10 years’ experience working in a security control room environment.
• At least 5 years’ experience managing a security control room team.
• Technical knowledge of CCTV, deep alert, and dial-up monitoring systems.

Qualifications

• None mentioned.

Salary & Benefits

• Not specified.