Job Description
About the Role
We are seeking an experienced IT professional to join our team as a Helpdesk Support specialist, operating as a senior escalation point for complex technical incidents across various platforms. As a key member of our support team, you will drive continuous improvement through automation and process optimisation, ensuring seamless service delivery to our clients.
Key Responsibilities
- Act as a senior escalation point for complex technical incidents across endpoints, identity, VPN/ZTNA, networks, and cloud services
- Drive automation initiatives using tools such as PowerShell, Intune, and Autopilot to improve efficiency and reduce ticket volume
- Manage secure access and identity controls through Entra ID, Conditional Access, and Microsoft 365 security policies
- Support and troubleshoot hybrid network environments, including Azure architectures and VPN connectivity
- Handle escalated security-related incidents such as account compromises, MFA issues, and email security escalations
- Respond effectively during high-pressure incidents, providing clear technical direction and resolution
- Contribute to process improvement, documentation, and runbooks to enhance L1 support effectiveness
Requirements
- 5 years experience in IT support/operations, including senior escalation exposure
- Strong Azure and Entra ID knowledge (hybrid identity, RBAC, Conditional Access)
- Solid experience with Intune and Autopilot for endpoint management
- Networking troubleshooting experience (VPN, routing, DNS, VLANs, Wi-Fi)
- Experience with FortiGate or similar VPN/ZTNA technologies
- PowerShell scripting or automation experience
Qualifications
- Formal education/certifications not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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