Cape Town City Centre: Jnr to Intermediate Helpdesk

March 31, 2026 Jobs in Cape Peninsula

Cape Town Region

IT / Computing / Software

Job Description

About the Role

We are seeking a highly skilled and experienced Junior to Intermediate Helpdesk specialist to join our team in Cape Town City Centre. As the senior escalation point for complex technical incidents, you will play a critical role in ensuring the smooth operation of our IT systems. If you have a passion for automation, security, and leadership, we want to hear from you.

Key Responsibilities

Serve as the senior escalation point for complex technical incidents across endpoints, identity and access management, VPN/ZTNA, network routing, and cloud-connected services.
Lead automation initiatives to reduce repetitive service desk tickets and improve operational efficiency, leveraging tools such as Intune, PowerShell, Autopilot, and workflow automation platforms.
Manage and enhance secure access controls through Microsoft Entra ID, conditional access policies, and Microsoft 365 security configurations, to ensure strong identity and device protection.
Support hybrid network environments, including design, troubleshooting, and optimisation of Azure hub-and-spoke architectures and FortiGate VPN/ZTNA connectivity.
Resolve escalated security incidents, including suspected account compromise, MFA-related anomalies, and email quarantine or security escalations.
Provide technical leadership during incidents and outages, responding effectively under pressure and guiding teams toward rapid resolution.
Drive operational improvements by developing runbooks, improving support processes, and implementing automation strategies that enable faster resolution by L1 and triage teams.

Requirements

5 years’ experience in IT operations / support with at least 2-3 years in a senior capacity
Strong Azure and Entra ID skills, including hybrid identity, role-based access control, and conditional Access policies
Solid knowledge of endpoint management with Intune and Autopilot for both Windows and macOS devices
Hands-on troubleshooting experience with FortiGate VPN/ZTNA and general networking (routing, DNS, Wifi, and Vlans)
Proficiency with PowerShell scripting or similar tools for automation and bulk actions
Working knowledge of Microsoft 365 E5 Stack (Defender for Endpoint, Purview, and Compliance tools – advantageous)

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Qualifications

Formal education/certifications not specified.

Salary & Benefits

Salary details not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town Region

The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.

In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.

Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.

The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.

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For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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