Job Description
About the Role
We are seeking an experienced Level 1 Support Technician to join our team in Cape Town City Centre. As a key member of our technical support team, you will be responsible for providing first-line support to customers and resolving technical issues related to WiFi networks, switching infrastructure, and IPTV platforms.
Key Responsibilities
- Provide Level 1 support for WiFi networks, switching infrastructure, and IPTV platforms
- Perform basic fault finding on network connectivity and IPTV-related issues
- Monitor alerts and respond to incidents according to defined SLAs
- Escalate unresolved or complex issues to Level 2 support with accurate diagnostics
- Assist with basic switch configuration (VLANs, ports, PoE, basic QoS)
- Support and troubleshoot WiFi access points and controllers
- Work with enterprise network hardware including Ruckus, HPE, Aruba and similar vendors
- Perform basic network checks (connectivity, cabling, device status)
- IPTV & TV Configuration
- Assist with TV provisioning, configuration, and channel testing
- Perform basic IPTV troubleshooting (no signal, freezing, channel mapping issues)
- Support hotel-room TV setups and basic middleware checks
- Customer & Service Delivery
- Provide professional and friendly first-line support to customers
- Communicate clearly with clients regarding issues, progress, and resolution
- Log, update, and close tickets accurately in the service management system
- Documentation & Continuous Improvement
- Update knowledge base articles and troubleshooting guides
- Maintain accurate ticket notes and resolution documentation
- Learn from escalated incidents and contribute to service improvements
Requirements
- 23 years of experience in an IT support or service desk role
- Understanding of TCP/IP networking fundamentals
- WiFi concepts and troubleshooting
- Network switches and port configurations
- Exposure to enterprise networking hardware (Ruckus, HPE, Aruba or similar)
- Basic experience supporting IPTV or video delivery systems
- Comfortable working in a ticket-driven, SLA-based environment
- Good communication and customer service skills
Qualifications
- Relevant technical qualification or certification (e.g. CompTIA Network, MCITP)
- Vendor networking certifications (entry-level)
- Proficient in Microsoft suite of products
- Diploma or certificate in IT, Networking, or related field
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
[quick_job_alert]
[jobseeker_tips]
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
[sa_latest_jobs count=”6″ columns=”2″]
Browse Employers
Job Alerts