Cape Town City Centre: Medical Receptionist – Worcester

About the Role

We are seeking an experienced and skilled Medical Receptionist to join our team at our Worcester location, Cape Town City Centre. As a Front Office Administrator, you will be responsible for providing exceptional patient care and support to our medical team.

Key Responsibilities

• Answering of all calls in a professional, courteous and efficient manner
• Take messages and ensure they are actioned by relevant person
• Maintain the issue logbook for all messages and matters that arise on a daily basis
• Assist with phone, email or sms patients with feedback from doctor regarding messages left
• Assist with managing the diary – booking patient appointments, communicate billing policy to all new patients
• Assist with preparing all files for following day’s appointments
• Welcome patients arriving in a friendly and professional manner, communicate time delays to manage client expectations
• Check that all patient details on file are still up to date and obtain new details if relevant
• Open accounts and capture all relevant information accurately on system for new patients
• Assist with contacting other doctors to obtain notes and referral letters if needed for a patient’s visit
• Assist with obtaining patient results and related correspondence (lab results, radiology etc)
• Ensure patients get the relevant information and forms needed when they need to have an in-rooms procedure, an operation and to be hospitalised
• Provide quotations for all patient procedures
• Prepare the theatre list bookings and pre-authorisations
• Assist with arranging the Anaesthetist and Assistant for surgeries
• Keep track of clinical notes captured on patient files post-surgery
• Keep track of Assistant fees and payments made to them
• Keep track of cases where the doctor has assisted in surgeries
• Assist with doctors’ reports, thank you letters (where necessary)
• Keep track of pharmacy accounts and stock per Doctor
• Bill patients accordingly and collect payment where necessary
• Accept money (cash or card) write receipts
• Allocate patient payments
• Ensure all theatre billings have been completed by the doctor within 48 hours
• Liaise with the Bureau on patient related queries and assist with debt collection
• Month end processing
• Daily banking given to the doctor
• Maintain Petty Cash
• Maintain attendance register

Requirements

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Basic computer literacy and typing skills
• High school diploma or equivalent required

Qualifications

• None specified

Salary & Benefits

• Salary: TBA
• Benefits: TBA