Job Description
About the Role
A dynamic Internet Service Provider is seeking a trustworthy and hands-on Sales & Operations Administrator to provide oversight and support daily activities of its growing internal Sales and Operations team. This role combines sales leadership, customer service, operational coordination, and ISP product knowledge across fibre, internet, VoIP, and web hosting services.
Key Responsibilities
- Team Leadership & Oversight – Oversee and support daily activities of internal sales and operations staff.
- Manage staff scheduling, including site visits, maintenance coordination, and operational coverage.
- Handle staff leave planning and ensure continuity of service.
- Support staff development and assist in training on processes and systems.
- Sales & Customer Management – Drive sales across ISP products including fibre, internet, VoIP, and web hosting.
- Engage directly with customers to understand requirements and convert leads into sales.
- Maintain strong customer relationships and ensure high levels of service and retention.
- Apply solid product knowledge to recommend suitable solutions.
- Operations & Back-Office Support – Oversee order processing, including line provisioning and service activation.
- Manage billing/ account queries, and customer service escalations.
- Handle contract administration and customer documentation.
- Manage reseller accounts, including commission tracking and reporting.
Requirements
- Grade 12 / Matric.
- Experience in an ISP, telecommunications, or technical support environment.
- Strong sales and customer service background.
- Solid understanding of ISP products and service delivery processes.
- Ability to manage both people and operational workflows.
- Strong communication and interpersonal skills.
- High level of trustworthiness and accountability.
Qualifications
(No qualifications mentioned in the original job description, so this section is skipped)
Salary & Benefits
(No salary or benefits information provided in the original job description, so this section is skipped)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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