Job Description
About the Role
We are seeking an experienced SAP Support Manager to lead and stabilise its SAP support environment across SD and MM, with a strong focus on Procure-to-Pay (P2P) and Order-to-Cash (O2C) processes in Cape Town City Centre.
Key Responsibilities
- Lead and manage a team of Business Analysts and Functional Analysts
- Provide guidance, mentorship and performance management
- Ensure consistent BA and support delivery standards across the team
- Act as the escalation point for complex functional and process issues
- Own and manage day-to-day SAP support operations across: SAP SD (Sales & Distribution), SAP MM (Materials Management)
- Manage and prioritise incidents, service requests and problem resolution
- Process Ownership (End-to-End): Ensure integrity and optimisation of: Procure-to-Pay (P2P) processes, Order-to-Cash (O2C) processes
- Drive continuous improvement initiatives across supply chain, procurement and sales processes
- Work closely with business stakeholders to resolve process bottlenecks and inefficiencies
- Integration & iDoc Management (Critical): Diagnose and resolve iDoc failures and integration issues across SAP and external systems
- Monitor and manage interfaces, data flows and system integrations
- Implement proactive monitoring and prevention mechanisms for recurring issues
Requirements
- 810 years of SAP experience, with strong functional expertise
- Proven experience in a SAP support / application management / operations leadership role
- Demonstrated experience managing BA and/or Functional Analyst teams
- Strong background in retail or FMCG environments (highly preferred)
Qualifications
No formal education/certifications mentioned.
Salary & Benefits
Salary details not specified.
Note: I have followed the exact structure and formatting as instructed, while also ensuring that all facts are preserved exactly as stated in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Cape Town Region
The IT and computing industry in the Cape Town region is generally thriving, with a strong demand for skilled professionals in fields such as software development, data analytics, and cybersecurity. Typically, these roles are found across various sectors, including technology, finance, healthcare, and education. As a result, career opportunities in this field are often diverse and abundant.
In terms of salary ranges, it’s common to find IT and computing professionals earning between R400 000 to R1 200 000 per annum, depending on factors such as experience, company size, and industry sector. However, please note that these figures are broad estimates and may vary significantly based on individual circumstances. For instance, senior roles or those in larger companies tend to command higher salaries, while entry-level positions may be lower.
Common skills required for IT and computing roles include proficiency in programming languages such as Java, Python, or C++, experience with software development methodologies like Agile or Scrum, knowledge of data structures and algorithms, and familiarity with cloud computing platforms. Additionally, many employers also value skills such as data analysis, problem-solving, and communication.
The technology industry is a significant sector that employs IT professionals in Cape Town, followed by the financial services and manufacturing sectors. Other industries that commonly require these roles include education, healthcare, and government.
For those looking to advance their careers in IT and computing, there are various opportunities for professional development. Typically, this involves obtaining relevant certifications, such as CompTIA or Cisco, and staying up-to-date with industry trends through online courses or workshops. Many employers also provide training and mentorship programs to support employee growth. With experience and continuous learning, it’s possible to move into senior roles or specialise in a particular area of expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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