Cape Town City Centre: Temporary Unclaimed Benefits Consultant

Minimum Requirements: 1 2 years Contact Centre experience (essential) Minimum 6 months experience in Debt Collection 6 months experience in Customer Service environments Strong telephone communication and client engagement skills Ability to work within structured KPI and QA environments Comfortable handling sensitive client information Language Requirements: Candidates must be multilingual, with the ability to speak at least three or more South African languages. Examples include: English isiZulu isiXhosa Afrikaans Sesotho Setswana Sepedi Key Responsibilities: Conduct outbound and inbound calls to beneficiaries regarding unclaimed benefits linked to policies or funds. Clearly explain the nature of the benefit and the claims process to beneficiaries. Perform identity verification and beneficiary checks in line with the applicable fund rules and compliance requirements. Assist clients in understanding and completing the required documentation to initiate claims. Guide beneficiaries through the next steps required to process claims successfully. Manage a portfolio of beneficiary cases and ensure accurate record keeping and updates. Meet daily and monthly performance targets, including: Call targets Case management targets Quality assurance (QA) standards Compliance standards Provide professional customer support and query resolution. Participate in face-to-face meetings with clients or stakeholders when required. Maintain strict adherence to data protection, confidentiality, and compliance standards. Work collaboratively with internal teams to resolve complex beneficiary cases. Key Competencies: Strong communication and interpersonal skills High level of empathy and client care Ability to explain complex processes in simple terms Attention to detail and strong verification accuracy Professional telephone etiquette Ability to work under performance-driven environments Strong problem-solving ability Ethical conduct and confidentiality awareness Advantageous Experience: Experience dealing with financial services, pensions, insurance, or benefits administration Knowledge of claims processes or beneficiary verification Experience in regulated contact centre environments What We Offer: Competitive basic salary Performance-based commission structure Structured work environment Opportunity to work in a role that helps beneficiaries access funds that rightfully belong to them Exposure to the financial services and benefits administration sector