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Cape Town: Claims Call Handler posted by Hire Resolve

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Job Description

About the Role

A renowned international company specialising in customer value optimisation, travel solutions, and premium membership services is seeking a Call Claims Handler to join its dynamic Claims Department in Cape Town. This exciting opportunity will allow you to be part of a fast-paced, global environment that supports millions of customers worldwide.

Key Responsibilities

  • Answer incoming calls from customers regarding their claims
  • Process customer claims and ensure all necessary information is collected
  • Investigate claim details and resolve issues in a timely manner
  • Work closely with internal teams to facilitate smooth claims resolution

Requirements

  • Matric (Grade 12) is essential.
  • Previous experience in a call centre, claims handling, insurance, or customer service environment is highly advantageous.
  • Strong communication skills, both verbal and written.
  • Ability to work in a structured, fast-paced environment.
  • High attention to detail and strong administrative accuracy.

Qualifications

  • Matric (Grade 12)

Salary & Benefits

A highly competitive salary for this role based on experience.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer Service Jobs in Western Cape

In the Western Cape, customer service positions are generally in high demand across various industries, often driven by the growing need for exceptional customer experiences in a competitive marketplace. This has led to an increase in job opportunities for those interested in this field. As a result, individuals seeking a career in customer service can expect to find a range of roles available.

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The salary range for customer service positions in Western Cape can vary significantly depending on factors such as the individual’s level of experience, the company size and type, and the specific industry sector. Typically, entry-level positions may offer a basic salary range between R300 000 – R500 000 per annum, while more senior roles or those in larger organisations may command higher salaries ranging from R600 000 – R1 200 000 per annum. However, these are broad estimates and actual salaries can vary widely.

Common skills required for customer service roles include effective communication, problem-solving, adaptability, empathy, time management, and attention to detail. Many employers also place a strong emphasis on emotional intelligence, as well as the ability to work in a fast-paced environment and handle multiple tasks simultaneously. It is generally advantageous for candidates to possess these skills, which are often considered essential for success in this field.

Customer service positions can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. In South Africa’s growing economy, many organisations are recognising the importance of delivering exceptional customer experiences to drive business growth and competitiveness.

Career progression opportunities for those in customer service roles are often plentiful. With experience and additional training, individuals can move into supervisory or management positions, take on specialist roles such as customer success manager, or transition into related fields like sales or operations management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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