Menu Close

Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps

Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps

Posted on 2025-04-30 00:00:00

Job Summary

Job Title: Client Contact Centre Administrator (Cape town)

Job Description:

The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.

Key Responsibilities and Duties:

The duties briefly listed below will be subject to amendment from time to time as required based on discussions with your manager
• To be logged onto the Client Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day
• To respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time
• Maintain and update your daily workflow queue for management reporting
• To strive to have zero lost calls per day
• To log all telephone calls received on the policy/claim records
• To verify and update, if necessary, all personal contact information for clients including the Medical Aid details
• To ensure relevant processes is adhered to and the policy option and commencement date is checked before providing information and advice and to ensure the applicable potential claim disclosure is communicated to the client when necessary
• To achieve a minimum QA (quality standard) of 90%
• Interacting with medical aids and medical practitioners regarding medical history and accounts if required, relevant to obtaining information required for assessing the claim.
• Liaising with the Manager regarding the claim decision pertaining to a client query when necessary
• Dealing with client queries professionally, adequately and timeously
• Arranging for priority claim investigations and escalations
• To be proactive and apply the TCF principals in every aspect of your job functions
• Other basic policy administration related functions
• Answering the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous manner
• To always try and retain clients when they call in to cancel their policy

Skills:
• Good written and verbal communication skills
• Good negotiation skills and effective in dealing with customers and meeting their

expectations
• Ability to apply administration principals and work with detail and with a high level of

View Job  Pretoria: Furniture Sales Consultant (Retail) posted by AtripleA recruitment & temps

accuracy
• Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills
• Individual life policy administration knowledge and experience
• Medical Aid understanding and servicing experience
• 2 years proven client service/call centre experience.
• Good time management
• Proactive and creative in resolving queries
• Good use of initiative
• Ability to understand the bigger client or claim picture and the impact your interaction with the client can have on the business
• Planning and organising
• Works well in a team and independently
• Ability to cope with pressure and setbacks
• Ability to work independently

Attitude:
• Ability to work well under pressure
• Commitment to meet daily targets
• Self-motivated

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Property Practitioner posted by Harcourts Dunn

Are you a persuasive communicator with a knack for sales? Do you thrive on making connections and closing deals? Join our dynamic real estate team as a Cold...


View Job
Property Practitioner

Cape Town: Google Ads Manager – Urgent Hire posted by Imatik Ltd

? Job Opportunity Google Ads Specialist Retainer Extra Income Can work around a FT existing role ?Are you a skilled Google Ads expert with 1-2 years of...


View Job
Google Ads Manager – Urgent Hire

Cape Town: Junior Consultant posted by Acquirely

Junior Consultant Remote - Sales Appointment SettingSalary R23,000 commissionOTE R30,000 R50,000month 2.5 per saleLocation Remote Work for a U.S....


View Job
Junior Consultant

Cape Town: Customer Support Manager – Entry Level posted by Right Kareer

Youll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. Youll be the superhero they...


View Job
Customer Support Manager – Entry Level

Cape Town: Sales Rep posted by Alifurn Outdoor Furniture

Looking for a Sales Rep Furniture IndustryWere looking for a dynamic and driven sales representative to join our team! The role is based at our showroom in...

View Job  Johannesburg: PAM 15203 - Production Supervisor (Poultry) – Johannesburg

View Job
Sales Rep

Cape Town: DevOps Engineer (Support) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Matric Certificate.Must have 6-8 years of experience as a DevOps Engineer in a software...


View Job
DevOps Engineer (Support)

Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment

Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive, with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...


View Job
New Vehicle Sales Executive

Cape Town: National Key Accounts Sales Manager posted by The Individual Touch CC

Generate new additional businessGrow the national customer baseManaging analyzing the national customer baseAnalyzing price decreases suspended business...


View Job
National Key Accounts Sales Manager

Northern Suburbs: BOILERMAKERS – Based In Cape Town posted by Tom Nel Recruitment

Leading Progressive Manufacturing company seeks a number of Boilermakers urgently for six month contracts.Key experience of 3-5 Years post apprenticeship...


View Job
BOILERMAKERS – Based In Cape Town

Cape Town: Vehicle Chip Repair Technician posted by Chip Magic Technologies (Pty) Ltd

Company DescriptionChip Magic Technologies Pty Ltd are experts in vehicle paint chip repairs and automotive vehicle aesthetic restoration specialists.We...


View Job
Vehicle Chip Repair Technician

Cape Town: Junior Accountant posted by Africa Thinking Management Solutions

Job Advertisement Junior AccountantLocation Cape Town -Observatory Company Africa Thinking Management SolutionsAfrica Thinking Management Solutions is...


View Job
Junior Accountant

Cape Town: Intermediate Financial Administrator posted by Construct Executive Search

Applicants must have the following requirementsMust have a Diploma in Accounting or Bookkeeping.Must have 3-5 years of experience as a Financial...


View Job
Intermediate Financial Administrator

Cape Town: Roof sheeter – Urgently Needed posted by Batt Master Roofing and Guttering

Roof sheeter needed Must be able to remove and install roof sheets etc and waterproofing for maintenance company Work in fascias as wellWork experience a...


View Job
Roof sheeter – Urgently Needed

Cape Town: Litigation Secretary posted by Marais Muller Hendricks Attorneys

Marais Muller Hendricks Inc., a leading law firm in Cape Town, is seeking to appoint an experienced and highly organised Litigation Secretary to join our...


View Job
Litigation Secretary

Cape Town: Bookkeeper – Restaurant Industry (Salt River) posted by The Vocation Station

About the RoleWere looking for a detail-oriented Bookkeeper to join our clients team and support the financial operations of four businesses under one roof....

View Job  Nelspruit: Code 10 Driver PDP

View Job
Bookkeeper – Restaurant Industry (Salt River)

Cape Town: Litigation Secretary posted by Cora O’Neil Recruitment Agency

Cape Town City Centre LITIGATION SECRETARY Minimum Requirements-Well presentable and professional preferably female-Excellent verbal communication skills-2...


View Job
Litigation Secretary

Cape Town: Sales Administrator – IT Industry posted by The Vocation Station

Are you a proactive and detail-oriented professional with a knack for client service and relationship management in the IT Distribution space? Were looking...


View Job
Sales Administrator – IT Industry

Cape Town: Junior System Support Engineer posted by The Vocation Station

Are you an enthusiastic IT professional with a passion for delivering top-notch support to diverse customers? Our client is looking for a Remote Support...


View Job
Junior System Support Engineer

Cape Town: Electrical Engineer – Building Services posted by Business Recruitment Services

This role requires collaboration with multidisciplinary teams and clients to deliver fit-for-purpose solutions that surpass industry best practices and...


View Job
Electrical Engineer – Building Services

Cape Town: Intermediate SHERQ Officer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or National Diploma in Safety Management or Occupational Health and Safety. Must...


View Job
Intermediate SHERQ Officer

Cape Town: Financial Accountant posted by Executive Placings

Travel Management Company is looking for an Accountant to be based in Cape Town. This is a hybrid role.The main purpose of this role is to ensure accuracy...


View Job
Financial Accountant

Cape Town: Regional Manager in Built-in Furniture Manufacturing Industry posted by Home Concept

Home Concept is looking for an experienced Regional Manager to join our team. In this role, youll lead sales, manage operations, and support teams to ensure...


View Job
Regional Manager in Built-in Furniture Manufacturing Industry

Cape Town: Car Rental Agent – Urgent posted by Vogue Personnel

Join Our Team as a Car Rental Agent! Were looking for a dedicated and organized Car Rental Agent to join our dynamic team and play a key role in ensuring...


View Job
Car Rental Agent – Urgent

Cape Town: New Business Consultant posted by Intercon Recruitment

Company based in Cape Town is looking for a Senior New Business Consultant Sales Increase and drive new business with a focus on quality and...


View Job
New Business Consultant

Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment

Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...


View Job
New Vehicle Sales Executive

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps

Cape Town: Client Contact Centre Administrator posted by AtripleA recruitment & temps

Posted on 2025-04-30 00:00:00

Job Summary

Job Title: Client Contact Centre Administrator (Cape town)

Job Description:

The Client contact centre is responsible for the inbound telephonic servicing of the individual policyholder and brokers with the aim of providing a first call resolution experience, while maintaining a high standard of customer service. They also respond to claim related queries and correspondence received.

Key Responsibilities and Duties:

The duties briefly listed below will be subject to amendment from time to time as required based on discussions with your manager
• To be logged onto the Client Services inbound telephone queue and web touchpoint
• Resolve a minimum of 30 telephone calls per day
• To respond to and resolve about 15 general/claim related correspondence queries per day within a 24-hour turnaround time
• Maintain and update your daily workflow queue for management reporting
• To strive to have zero lost calls per day
• To log all telephone calls received on the policy/claim records
• To verify and update, if necessary, all personal contact information for clients including the Medical Aid details
• To ensure relevant processes is adhered to and the policy option and commencement date is checked before providing information and advice and to ensure the applicable potential claim disclosure is communicated to the client when necessary
• To achieve a minimum QA (quality standard) of 90%
• Interacting with medical aids and medical practitioners regarding medical history and accounts if required, relevant to obtaining information required for assessing the claim.
• Liaising with the Manager regarding the claim decision pertaining to a client query when necessary
• Dealing with client queries professionally, adequately and timeously
• Arranging for priority claim investigations and escalations
• To be proactive and apply the TCF principals in every aspect of your job functions
• Other basic policy administration related functions
• Answering the telephone within 2 rings and resolving the client/broker query/request in a professional and timeous manner
• To always try and retain clients when they call in to cancel their policy

Skills:
• Good written and verbal communication skills
• Good negotiation skills and effective in dealing with customers and meeting their

expectations
• Ability to apply administration principals and work with detail and with a high level of

View Job  Durban: Technical Advisor / Installation Suppervisor

accuracy
• Intermediary MS Office, especially Excel, Word and Microsoft Outlook skills
• Individual life policy administration knowledge and experience
• Medical Aid understanding and servicing experience
• 2 years proven client service/call centre experience.
• Good time management
• Proactive and creative in resolving queries
• Good use of initiative
• Ability to understand the bigger client or claim picture and the impact your interaction with the client can have on the business
• Planning and organising
• Works well in a team and independently
• Ability to cope with pressure and setbacks
• Ability to work independently

Attitude:
• Ability to work well under pressure
• Commitment to meet daily targets
• Self-motivated

To apply, please submit your CV, as well as your latest payslip, to *****@*****.co.za

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Cape Town: Property Practitioner posted by Harcourts Dunn

Are you a persuasive communicator with a knack for sales? Do you thrive on making connections and closing deals? Join our dynamic real estate team as a Cold...


View Job
Property Practitioner

Cape Town: Google Ads Manager – Urgent Hire posted by Imatik Ltd

? Job Opportunity Google Ads Specialist Retainer Extra Income Can work around a FT existing role ?Are you a skilled Google Ads expert with 1-2 years of...


View Job
Google Ads Manager – Urgent Hire

Cape Town: Junior Consultant posted by Acquirely

Junior Consultant Remote - Sales Appointment SettingSalary R23,000 commissionOTE R30,000 R50,000month 2.5 per saleLocation Remote Work for a U.S....


View Job
Junior Consultant

Cape Town: Customer Support Manager – Entry Level posted by Right Kareer

Youll be the voice of our brand, communicating with customers, identifying their needs, and delivering a top-notch experience. Youll be the superhero they...


View Job
Customer Support Manager – Entry Level

Cape Town: Sales Rep posted by Alifurn Outdoor Furniture

Looking for a Sales Rep Furniture IndustryWere looking for a dynamic and driven sales representative to join our team! The role is based at our showroom in...

View Job  Pretoria: Furniture Sales Consultant (Retail) posted by AtripleA recruitment & temps

View Job
Sales Rep

Cape Town: DevOps Engineer (Support) posted by Construct Executive Search

Applicants must have the following requirementsMust have a Matric Certificate.Must have 6-8 years of experience as a DevOps Engineer in a software...


View Job
DevOps Engineer (Support)

Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment

Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive, with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...


View Job
New Vehicle Sales Executive

Cape Town: National Key Accounts Sales Manager posted by The Individual Touch CC

Generate new additional businessGrow the national customer baseManaging analyzing the national customer baseAnalyzing price decreases suspended business...


View Job
National Key Accounts Sales Manager

Northern Suburbs: BOILERMAKERS – Based In Cape Town posted by Tom Nel Recruitment

Leading Progressive Manufacturing company seeks a number of Boilermakers urgently for six month contracts.Key experience of 3-5 Years post apprenticeship...


View Job
BOILERMAKERS – Based In Cape Town

Cape Town: Vehicle Chip Repair Technician posted by Chip Magic Technologies (Pty) Ltd

Company DescriptionChip Magic Technologies Pty Ltd are experts in vehicle paint chip repairs and automotive vehicle aesthetic restoration specialists.We...


View Job
Vehicle Chip Repair Technician

Cape Town: Junior Accountant posted by Africa Thinking Management Solutions

Job Advertisement Junior AccountantLocation Cape Town -Observatory Company Africa Thinking Management SolutionsAfrica Thinking Management Solutions is...


View Job
Junior Accountant

Cape Town: Intermediate Financial Administrator posted by Construct Executive Search

Applicants must have the following requirementsMust have a Diploma in Accounting or Bookkeeping.Must have 3-5 years of experience as a Financial...


View Job
Intermediate Financial Administrator

Cape Town: Roof sheeter – Urgently Needed posted by Batt Master Roofing and Guttering

Roof sheeter needed Must be able to remove and install roof sheets etc and waterproofing for maintenance company Work in fascias as wellWork experience a...


View Job
Roof sheeter – Urgently Needed

Cape Town: Litigation Secretary posted by Marais Muller Hendricks Attorneys

Marais Muller Hendricks Inc., a leading law firm in Cape Town, is seeking to appoint an experienced and highly organised Litigation Secretary to join our...


View Job
Litigation Secretary

Cape Town: Bookkeeper – Restaurant Industry (Salt River) posted by The Vocation Station

About the RoleWere looking for a detail-oriented Bookkeeper to join our clients team and support the financial operations of four businesses under one roof....

View Job  Cape Town: Senior PHP Developer posted by Goldman Tech

View Job
Bookkeeper – Restaurant Industry (Salt River)

Cape Town: Litigation Secretary posted by Cora O’Neil Recruitment Agency

Cape Town City Centre LITIGATION SECRETARY Minimum Requirements-Well presentable and professional preferably female-Excellent verbal communication skills-2...


View Job
Litigation Secretary

Cape Town: Sales Administrator – IT Industry posted by The Vocation Station

Are you a proactive and detail-oriented professional with a knack for client service and relationship management in the IT Distribution space? Were looking...


View Job
Sales Administrator – IT Industry

Cape Town: Junior System Support Engineer posted by The Vocation Station

Are you an enthusiastic IT professional with a passion for delivering top-notch support to diverse customers? Our client is looking for a Remote Support...


View Job
Junior System Support Engineer

Cape Town: Electrical Engineer – Building Services posted by Business Recruitment Services

This role requires collaboration with multidisciplinary teams and clients to deliver fit-for-purpose solutions that surpass industry best practices and...


View Job
Electrical Engineer – Building Services

Cape Town: Intermediate SHERQ Officer posted by Construct Executive Search

Applicants must have the following requirementsMust have a Bachelors Degree or National Diploma in Safety Management or Occupational Health and Safety. Must...


View Job
Intermediate SHERQ Officer

Cape Town: Financial Accountant posted by Executive Placings

Travel Management Company is looking for an Accountant to be based in Cape Town. This is a hybrid role.The main purpose of this role is to ensure accuracy...


View Job
Financial Accountant

Cape Town: Regional Manager in Built-in Furniture Manufacturing Industry posted by Home Concept

Home Concept is looking for an experienced Regional Manager to join our team. In this role, youll lead sales, manage operations, and support teams to ensure...


View Job
Regional Manager in Built-in Furniture Manufacturing Industry

Cape Town: Car Rental Agent – Urgent posted by Vogue Personnel

Join Our Team as a Car Rental Agent! Were looking for a dedicated and organized Car Rental Agent to join our dynamic team and play a key role in ensuring...


View Job
Car Rental Agent – Urgent

Cape Town: New Business Consultant posted by Intercon Recruitment

Company based in Cape Town is looking for a Senior New Business Consultant Sales Increase and drive new business with a focus on quality and...


View Job
New Business Consultant

Cape Town: New Vehicle Sales Executive posted by Intercon Recruitment

Dealership in Cape Town is looking for an experienced New Vehicle Sales Executive with previous Motor Dealership New Vehicle Sales Experience. Salary Basic...


View Job
New Vehicle Sales Executive

Share this to someone who needs a job:
Posted in Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area