Job Description
Responsibilities:
- Manage client accounts and ensure prompt resolution of any issues or concerns
- Serve as the main point of contact for clients and address any queries or requests in a timely manner
- Coordinate with utility providers to ensure accurate billing and timely payment of invoices
- Assist clients with setting up new utility services and upgrades as needed
- Prepare and review reports related to utility consumption and cost savings for clients
- Work with the operations team to implement energy-saving initiatives and improvements for clients
- Maintain accurate records and documentation for all client interactions and transactions
- Collaborate with other team members to ensure the smooth delivery of services to clients
Requirements:
- Minimum of 2 years of experience in a client service or administrative role, in the metering industry
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Proficiency in Microsoft Office suite and data entry software
- Knowledge of utility billing processes and regulations
- Ability to work effectively both independently and as part of a team
- Fully Bilingual in English and Afrikaans
Contact Hire Resolve for your next career-changing move.
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Ashley Feldtmann at Hire Resolve or on LinkedIn
You can also visit the Hire Resolve website: hireresolve.us or email us your CV: .za
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Customer Service Jobs in Western Cape
In the Western Cape, customer service positions are generally in high demand across various industries, often driven by the growing need for exceptional customer experiences in a competitive marketplace. This has led to an increase in job opportunities for those interested in this field. As a result, individuals seeking a career in customer service can expect to find a range of roles available.
The salary range for customer service positions in Western Cape can vary significantly depending on factors such as the individual’s level of experience, the company size and type, and the specific industry sector. Typically, entry-level positions may offer a basic salary range between R300 000 – R500 000 per annum, while more senior roles or those in larger organisations may command higher salaries ranging from R600 000 – R1 200 000 per annum. However, these are broad estimates and actual salaries can vary widely.
Common skills required for customer service roles include effective communication, problem-solving, adaptability, empathy, time management, and attention to detail. Many employers also place a strong emphasis on emotional intelligence, as well as the ability to work in a fast-paced environment and handle multiple tasks simultaneously. It is generally advantageous for candidates to possess these skills, which are often considered essential for success in this field.
Customer service positions can be found across various industries, including financial services sector, technology industry, manufacturing sector, and more. In South Africa’s growing economy, many organisations are recognising the importance of delivering exceptional customer experiences to drive business growth and competitiveness.
Career progression opportunities for those in customer service roles are often plentiful. With experience and additional training, individuals can move into supervisory or management positions, take on specialist roles such as customer success manager, or transition into related fields like sales or operations management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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