Cape Town Region: Frontshop Assistant – Sandown, Parklands posted by Dis-Chem Pharmacies

About the Role

Dis- Chem Sandown store in Parklands is seeking a Frontshop Assistant to uphold merchandising standards and provide excellent customer service. As a key member of our team, you will be responsible for maintaining a well-stocked and visually appealing store environment while supporting our customers with their queries.

Key Responsibilities

• Ensure full ranges of products are on the shelves at all times and neatly presented.
• Maintain stock levels to ensure products have not reached their sell-by date.
• Restock merchandise when needed to maximize sales.
• Follow up on all out-of-stock queries from customers in line with our customer service out-of-stock list.
• Store and pack delivered stock and/or stock pulled from the storeroom in the correct space.
• Ensure merchandise displays, labels, and pricing are correct at all times.
• Report all price discrepancies to management.
• Maintain a tidy and organized store room.
• Keep up-to-date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed.
• Participate in back shopping when required.
• Handle merchandise carefully to prevent losses.
• Transact all purchases, receive, verify, and process payments such as cash, cards, vouchers, coupons, and other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorized.
• Process loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Approve and sign line voids and price changes as required.
• Maintain accurate cash flow at all times.
• Facilitate rotation of stock on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock, and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Participate in loading and off-loading of stock when needed.
• Flatten boxes after unpacking stock and take them to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with training of new and current team members.
• Ensure outgoing stock/items/scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids, and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behavior for both staff and customers to management.
• Maintain housekeeping standards according to Dis-Chem’s standards.
• Adhere to Dis-Chem policies, standard operating procedures, health and safety rules, and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Requirements

• Grade 12 Matric or Senior Certificate
• 0 months retail work experience (advantageous)

Qualifications

• Certification in Retail Business Management (advantageous)
• Basic computer skills (Word, Excel, Outlook) (advantageous)
• SAP (advantageous)
• Driver’s license and own reliable transport

Salary & Benefits

• Market-related salary
• Provident Fund
• Staff Account Medical Aid