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Cape Town Region: SENIOR COMPLAINTS TEAM LEADER

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Job Description

About the Role

We are seeking an experienced Senior Complaints Team Leader to join our team in Cape Town. The successful candidate will be responsible for leading a team that handles complaints and queries in the insurance industry, ensuring timely and effective resolution of customer concerns.

Key Responsibilities

  • Manage a team of complaint handlers to ensure efficient and effective complaint resolution
  • Develop and implement processes to improve complaint handling and customer satisfaction
  • Analyze and resolve complex complaints in accordance with FAIS, TCF, Long-Term Insurance Act, and Ombudsman processes
  • Provide training and guidance to junior staff members on complaint handling procedures
  • Maintain accurate records of complaints and resolutions
  • Collaborate with internal stakeholders to ensure compliance with industry regulations

Requirements

  • Grade 12 or LLB Degree in Law
  • RE1 & RE5 Insurance qualifications
  • At least 5 years of experience in complaints management within the insurance or financial services industry
  • 2 years of experience in a supervisory or senior support role
  • Knowledge of FAIS, TCF, Long-Term Insurance Act and Ombudsman processes
  • Familiarity with the insurance industry and previous experience with complaints/queries

Qualifications

  • Formal education/certifications not specified in original description; skipping this entire section.

Salary & Benefits

  • No salary information provided; skipping this entire section.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Accounting / Finance Jobs in Western Cape

In Western Cape, South Africa, the accounting and finance sector is a thriving industry that plays a crucial role in driving economic growth and stability. Typically, job opportunities exist across various sectors, including financial services, technology, manufacturing, and more. Generally speaking, these roles offer competitive salaries and benefits packages.

Salary expectations for accounting and finance professionals in Western Cape vary widely based on factors such as experience, company size, industry sector, and qualifications. Broadly speaking, junior positions can range from R400 000 to R800 000 per annum, while senior roles can span from R1 million to R3 million or more. However, it is essential to note that actual salaries may differ significantly depending on individual circumstances. For instance, working for a multinational corporation like Google or Microsoft may result in higher salaries compared to smaller local businesses.

Common skills required for accounting and finance roles include strong analytical and problem-solving abilities, attention to detail, excellent communication and interpersonal skills, proficiency in accounting software such as Sage or Xero, and knowledge of tax laws and regulations. Typically, a degree in accounting or finance is necessary, with many professionals holding relevant professional certifications like the Chartered Accountant (CA) designation.

These roles are often found in various industry sectors, including financial services, technology, manufacturing, and more. Financial services sector companies, for instance, frequently employ accountants and finance professionals to manage their finances, prepare financial statements, and provide tax advice.

Career development opportunities abound in the accounting and finance field. Typically, junior roles can progress to senior positions within a few years, with many professionals advancing to leadership roles or starting their own businesses. Advanced certifications like the Certified Public Accountant (CPA) designation can also enhance career prospects.

View Job  Cape Town: Payroll Administrator – Manufacturing industry – Cape Town, Western Cape posted by Hire Resolve


This information provides general career guidance. Actual salaries and requirements vary by employer.



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