Franschhoek: Maintenance Manager | La Residence posted by The Royal Portfolio

About the Role

The Maintenance Manager at La Residence plays a vital role in ensuring the hotel provides an environment for guests that is of the highest standards – fully operational, safe, relaxing and enjoyable to be in. This aligns with The Royal Portfolio’s purpose: “To give our guests a complete experience and a perfect stay.”

Key Responsibilities

• Ensure the safety and comfort of our guests to provide a relaxed and enjoyable stay
• Manage the Maintenance and Farm teams to uphold standards and service to the highest levels
• Oversee projects, contractors and suppliers; implement and oversee planned maintenance schedules
• Monitor and control the budget of the two departments (Maintenance and Farm)
• Run with approved projects pertaining to Hotel Maintenance whilst giving regular feedback to Deputy General Manager
• Check for requests relating to Hotel Maintenance on PMS (Property Management System – Trello), ensure tasks are done in timely fashion and update remarks once the task is completed
• Bring any urgent problems or issues to the attention of Deputy General Manager or General Manager immediately
• Plan and execute a successful preventative maintenance plan which runs throughout the entire year to ensure continuous preventative maintenance is done
• Ensure that company fire drill and safety procedures are discussed and explained to the team regularly
• Keep detailed logs of servicing of all equipment and assets of all departments
• Ensure the maintenance storeroom is kept neat and organized at all times
• Execute and maintain the general cleanliness of the exterior of the hotel, all chandeliers and high sections
• Manage all entertainment equipment and subscriptions
• Repair damaged or broken furniture (interior and exterior) as soon as possible to highest possible standard either by in-house skills or approved contractor
• Liaise with Estate/Project Manager to have any required repair work done
• Create and maintain a positive working environment for the maintenance team
• Plan and implement training for team members on a monthly basis
• Ensure adequate rostering is done to ensure maximum efficiency of team
• Lead by example with appearance and personal hygiene and ensure that the uniform and personal appearance of the entire team is clean, neat and professional

Requirements

• Matric
• A Mechanical/ Electrical qualification or equivalent recognised trade certification
• Minimum 10 years’ experience in a similar environment
• 3 years at a managerial level
• Experience in a hospitality environment with a focus on guest interactions and high service levels
• Computer literate (Excel, Word, Outlook)
• Leadership & management skills
• Strong decision making
• Delegation
• Attention to detail
• Budget and cost sensitive
• Stamina and the ability to work long hours as and when required
• Excellent communication skills, with fluent Afrikaans a must
• Organised with strong admin skills
• Reliable Team player
• Valid SA drivers’ license

Qualifications

None mentioned.

Salary & Benefits

Not mentioned.

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