Menu Close

Cape Town: Workforce Planning Manager posted by Hire Resolve

Advertisement



Job Description

About the Role

Hire Resolve is seeking a strategic Workforce Planning Manager to drive workforce planning and resource forecasting for their customer-facing operations in Cape Town. The successful candidate will have high commercial acumen, proven experience in workforce management, and advanced data analysis skills.

Key Responsibilities

  • Forecasting Models: Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected trends.
  • Strategic Planning: Create comprehensive Short, Medium, and Long-Term resource plans to ensure efficient use of resources across multiple channels.
  • Commercial Alignment: Collaborate with finance and operational teams to align resource forecasts and plans with broader business objectives, ensuring commercial viability.
  • Stakeholder Engagement: Facilitate regular meetings to review forecasts, address challenges, and communicate resource plans effectively to all relevant parties.

Requirements

  • Experience (Essential): Proven, extensive experience in resource forecasting and planning within a B2C Front Office or contact centre environment.
  • WFM Proficiency: Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).
  • Skills:
  • Commercial Acumen: Strong ability to link operational planning to financial outcomes and strategic goals.
  • Analytical: Strong analytical and problem-solving skills, with experience in scenario modelling and capacity planning.
  • Communication: Skilled in presenting workforce strategies and performance insights to senior stakeholders, focusing on financial impact.

Qualifications

No formal education or certifications are mentioned as requirements for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Johannesburg North: AI / ML Engineer posted by Network Contracting

About Other Management Jobs in Western Cape

In Western Cape, South Africa, other management positions typically fall under various industries such as financial services sector, technology industry, and manufacturing sector, where effective leadership and strategic decision-making are crucial to drive growth and success.

When it comes to salary expectations for this type of role, it’s common for management positions in the Western Cape to command a broad range of salaries. Typically, entry-level management roles may start at around R600 000 – R800 000 per annum, while senior management positions can range from R1 million – R3 million or more, depending on factors such as experience, company size, and industry sector. It’s essential to note that these are general estimates, and actual salaries can vary widely.

In terms of skills required for other management positions in the Western Cape, common requirements include strong leadership and communication skills, strategic thinking, problem-solving abilities, and a proven track record of driving business growth and innovation. Typically, managers in this field also need to possess excellent analytical and technical skills, as well as the ability to build and maintain effective relationships with colleagues, customers, and stakeholders. Other essential skills may include project management, change management, and digital literacy.

Industries commonly employing other management positions in Western Cape typically include financial services sector, technology industry, manufacturing sector, and tourism. In these sectors, managers are often responsible for driving business strategy, managing teams, and ensuring operational efficiency.

Career development opportunities for professionals in other management positions in the Western Cape are generally excellent, with many companies investing heavily in training and development programs to equip their employees with the skills needed to succeed in an ever-changing business environment. Typically, career progression paths may involve taking on increasingly senior roles, such as department head or director, or transitioning into specialized fields like operations management or human resources. Overall, a career in other management positions in Western Cape can be rewarding and challenging, offering opportunities for professional growth and development in a dynamic and fast-paced business landscape.

View Job  Western Cape: Buyer posted by Status Staffing


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Keep your LinkedIn profile up-to-date and professional - many recruiters use it to find candidates.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job  Stellenbosch: LLB GRADUATE Jnr Legal Associate - R 25-30k pm - STELLENBOSCH (Private Sector) posted by DO MORE Placements
View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Workforce Planning Manager posted by Hire Resolve

Advertisement



Job Description

About the Role

Hire Resolve, a global leader in the Insurance sector, is seeking a Workforce Planning Manager to drive strategic staffing plans for their customer-facing operations. The successful candidate will utilize advanced data analysis and predictive modeling to ensure operational efficiency, scalability, and high customer satisfaction.

Key Responsibilities

  • Forecasting Models: Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected trends.
  • Strategic Planning: Create comprehensive Short, Medium, and Long-Term resource plans to ensure efficient use of resources across multiple channels.
  • Commercial Alignment: Collaborate with finance and operational teams to align resource forecasts and plans with broader business objectives, ensuring commercial viability.
  • Stakeholder Engagement: Facilitate regular meetings to review forecasts, address challenges, and communicate resource plans effectively to all relevant parties.

Requirements

  • Experience (Essential): Proven, extensive experience in resource forecasting and planning within a B2C Front Office or contact centre environment.
  • WFM Proficiency: Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).
  • Skills:
  • Commercial Acumen: Strong ability to link operational planning to financial outcomes and strategic goals.
  • Analytical: Strong analytical and problem-solving skills, with experience in scenario modelling and capacity planning.
  • Communication: Skilled in presenting workforce strategies and performance insights to senior stakeholders, focusing on financial impact.

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

  • Highly Competitive Market-Related CTC Package

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Western Cape: Buyer posted by Status Staffing

About Other Management Jobs in Western Cape

In Western Cape, South Africa, other management positions typically fall under various industries such as financial services sector, technology industry, and manufacturing sector, where effective leadership and strategic decision-making are crucial to drive growth and success.

When it comes to salary expectations for this type of role, it’s common for management positions in the Western Cape to command a broad range of salaries. Typically, entry-level management roles may start at around R600 000 – R800 000 per annum, while senior management positions can range from R1 million – R3 million or more, depending on factors such as experience, company size, and industry sector. It’s essential to note that these are general estimates, and actual salaries can vary widely.

In terms of skills required for other management positions in the Western Cape, common requirements include strong leadership and communication skills, strategic thinking, problem-solving abilities, and a proven track record of driving business growth and innovation. Typically, managers in this field also need to possess excellent analytical and technical skills, as well as the ability to build and maintain effective relationships with colleagues, customers, and stakeholders. Other essential skills may include project management, change management, and digital literacy.

Industries commonly employing other management positions in Western Cape typically include financial services sector, technology industry, manufacturing sector, and tourism. In these sectors, managers are often responsible for driving business strategy, managing teams, and ensuring operational efficiency.

Career development opportunities for professionals in other management positions in the Western Cape are generally excellent, with many companies investing heavily in training and development programs to equip their employees with the skills needed to succeed in an ever-changing business environment. Typically, career progression paths may involve taking on increasingly senior roles, such as department head or director, or transitioning into specialized fields like operations management or human resources. Overall, a career in other management positions in Western Cape can be rewarding and challenging, offering opportunities for professional growth and development in a dynamic and fast-paced business landscape.

View Job  Durban: Revit/BIM Modeller posted by LSV Personnel


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Quantify your achievements on your CV using numbers and percentages where possible.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job  Western Cape: Maintenance Assistant posted by Hire Resolve
View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Workforce Planning Manager posted by Hire Resolve

Advertisement



Job Description

About the Role

Hire Resolve is seeking a Workforce Planning Manager to drive strategic staffing plans for their customer-facing operations in Cape Town. As a key member of the team, you will use advanced data analysis and predictive modeling to ensure operational efficiency, scalability, and high customer satisfaction.

Key Responsibilities

  • Forecasting Models: Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected trends.
  • Strategic Planning: Create comprehensive Short, Medium, and Long-Term resource plans to ensure efficient use of resources across multiple channels.
  • Commercial Alignment: Collaborate with finance and operational teams to align resource forecasts and plans with broader business objectives, ensuring commercial viability.
  • Stakeholder Engagement: Facilitate regular meetings to review forecasts, address challenges, and communicate resource plans effectively to all relevant parties.

Requirements

  • Experience (Essential): Proven, extensive experience in resource forecasting and planning within a B2C Front Office or contact centre environment.
  • WFM Proficiency: Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).
  • Skills:
  • Commercial Acumen: Strong ability to link operational planning to financial outcomes and strategic goals.
  • Analytical: Strong analytical and problem-solving skills, with experience in scenario modelling and capacity planning.
  • Communication: Skilled in presenting workforce strategies and performance insights to senior stakeholders, focusing on financial impact.

Qualifications

  • Formal education/certifications not specified

Salary & Benefits

  • Highly Competitive Market-Related CTC Package

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Western Cape: Construction Manager posted by Persona Staff

About Other Management Jobs in Western Cape

In Western Cape, South Africa, other management positions typically fall under various industries such as financial services sector, technology industry, and manufacturing sector, where effective leadership and strategic decision-making are crucial to drive growth and success.

When it comes to salary expectations for this type of role, it’s common for management positions in the Western Cape to command a broad range of salaries. Typically, entry-level management roles may start at around R600 000 – R800 000 per annum, while senior management positions can range from R1 million – R3 million or more, depending on factors such as experience, company size, and industry sector. It’s essential to note that these are general estimates, and actual salaries can vary widely.

In terms of skills required for other management positions in the Western Cape, common requirements include strong leadership and communication skills, strategic thinking, problem-solving abilities, and a proven track record of driving business growth and innovation. Typically, managers in this field also need to possess excellent analytical and technical skills, as well as the ability to build and maintain effective relationships with colleagues, customers, and stakeholders. Other essential skills may include project management, change management, and digital literacy.

Industries commonly employing other management positions in Western Cape typically include financial services sector, technology industry, manufacturing sector, and tourism. In these sectors, managers are often responsible for driving business strategy, managing teams, and ensuring operational efficiency.

Career development opportunities for professionals in other management positions in the Western Cape are generally excellent, with many companies investing heavily in training and development programs to equip their employees with the skills needed to succeed in an ever-changing business environment. Typically, career progression paths may involve taking on increasingly senior roles, such as department head or director, or transitioning into specialized fields like operations management or human resources. Overall, a career in other management positions in Western Cape can be rewarding and challenging, offering opportunities for professional growth and development in a dynamic and fast-paced business landscape.

View Job  Cape Town Region: Mechatronics Engineer posted by Aim Personnel Services


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Learn the common software and tools used in your industry - stay current with technology.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job  Cape Town: Web Admin Assistant posted by Hire Resolve
View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Workforce Planning Manager posted by Hire Resolve

Advertisement



Job Description

About the Role

Hire Resolve is seeking a Workforce Planning Manager to drive strategic staffing plans for their customer-facing operations in Cape Town. As a pivotal role, you will use advanced data analysis and predictive modeling to ensure operational efficiency, scalability, and high customer satisfaction. You will directly influence business objectives, support strategic planning, and present complex operational outputs in a commercially relevant way to senior stakeholders.

Key Responsibilities

  • Forecasting Models: Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected trends.
  • Strategic Planning: Create comprehensive Short, Medium, and Long-Term resource plans to ensure efficient use of resources across multiple channels.
  • Commercial Alignment: Collaborate with finance and operational teams to align resource forecasts and plans with broader business objectives, ensuring commercial viability.
  • Stakeholder Engagement: Facilitate regular meetings to review forecasts, address challenges, and communicate resource plans effectively to all relevant parties.

Requirements

  • Experience (Essential): Proven, extensive experience in resource forecasting and planning within a B2C Front Office or contact centre environment.
  • WFM Proficiency: Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).
  • Skills:
  • Commercial Acumen: Strong ability to link operational planning to financial outcomes and strategic goals.
  • Analytical: Strong analytical and problem-solving skills, with experience in scenario modelling and capacity planning.
  • Communication: Skilled in presenting workforce strategies and performance insights to senior stakeholders, focusing on financial impact.

Qualifications

No formal qualifications mentioned.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

View Job  Cape Town: Pr Electrical Engineer posted by Hire Resolve

About Other Management Jobs in Western Cape

In Western Cape, South Africa, other management positions typically fall under various industries such as financial services sector, technology industry, and manufacturing sector, where effective leadership and strategic decision-making are crucial to drive growth and success.

When it comes to salary expectations for this type of role, it’s common for management positions in the Western Cape to command a broad range of salaries. Typically, entry-level management roles may start at around R600 000 – R800 000 per annum, while senior management positions can range from R1 million – R3 million or more, depending on factors such as experience, company size, and industry sector. It’s essential to note that these are general estimates, and actual salaries can vary widely.

In terms of skills required for other management positions in the Western Cape, common requirements include strong leadership and communication skills, strategic thinking, problem-solving abilities, and a proven track record of driving business growth and innovation. Typically, managers in this field also need to possess excellent analytical and technical skills, as well as the ability to build and maintain effective relationships with colleagues, customers, and stakeholders. Other essential skills may include project management, change management, and digital literacy.

Industries commonly employing other management positions in Western Cape typically include financial services sector, technology industry, manufacturing sector, and tourism. In these sectors, managers are often responsible for driving business strategy, managing teams, and ensuring operational efficiency.

Career development opportunities for professionals in other management positions in the Western Cape are generally excellent, with many companies investing heavily in training and development programs to equip their employees with the skills needed to succeed in an ever-changing business environment. Typically, career progression paths may involve taking on increasingly senior roles, such as department head or director, or transitioning into specialized fields like operations management or human resources. Overall, a career in other management positions in Western Cape can be rewarding and challenging, offering opportunities for professional growth and development in a dynamic and fast-paced business landscape.

View Job  Midrand: Mechanical Fire Engineer posted by Hire Resolve


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Before the interview, research the company thoroughly and prepare thoughtful questions to ask.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job  Cape Town: Senior Civil Engineering Estimator posted by Hire Resolve
View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Workforce Planning Manager posted by Hire Resolve

Advertisement



Job Description

Career Opportunity: Workforce Planning Manager

 Location: Cape Town
Industry: Insurance
Salary: Highly Competitive Market-Related CTC Package
Start Date: ASAP

Are you a strategic leader with high commercial acumen and proven experience in workforce management and resource forecasting for high-volume, customer-facing operations?

Our client, a global leader in the Insurance sector, is seeking a Workforce Planning Manager to drive strategic staffing plans for their customer-facing operations, with a particular focus on B2C Front Office environments. This pivotal role requires using advanced data analysis and predictive modeling to ensure operational efficiency, scalability, and high customer satisfaction.

This is an opportunity to directly influence business objectives, support strategic planning, and present complex operational outputs in a commercially relevant way to senior stakeholders.

 

Key Responsibilities:

Resource Forecasting & Planning

  •  Forecasting Models: Develop and maintain resource forecasting models to predict future call, claims, and resource requirements based on historical data and projected trends.

  •  Strategic Planning: Create comprehensive Short, Medium, and Long-Term resource plans to ensure efficient use of resources across multiple channels.

  •  Commercial Alignment: Collaborate with finance and operational teams to align resource forecasts and plans with broader business objectives, ensuring commercial viability.

  •  Stakeholder Engagement: Facilitate regular meetings to review forecasts, address challenges, and communicate resource plans effectively to all relevant parties.

     

Data, Process & Risk Management

  •  Data Analysis: Gather, analyse, and interpret complex data to provide insights into resource utilisation and performance indicators.

  •  Reporting: Develop and maintain dashboards and reports, translating operational data into clear, commercially focused insights for senior management.

  •  Process Improvement: Identify and implement improvements, utilizing WFM technology (e.g., NICE, Verint, IEX, Calabrio) to enhance the accuracy of forecasting and planning processes.

  •  Risk Management: Assess potential risks related to resource availability, develop contingency plans, and ensure compliance with internal policies and regulatory conduct rules.

     

Minimum Requirements:

  •  Experience (Essential): Proven, extensive experience in resource forecasting and planning within a B2C Front Office or contact centre environment.

  •  WFM Proficiency: Proficiency in workforce management and planning tools (e.g., NICE, Verint, IEX, Calabrio).

     
  • Skills:

    •  Commercial Acumen: Strong ability to link operational planning to financial outcomes and strategic goals.

    •  Analytical: Strong analytical and problem-solving skills, with experience in scenario modelling and capacity planning. 

    •  Communication: Skilled in presenting workforce strategies and performance insights to senior stakeholders, focusing on financial impact.

  •  Other: Flexibility to adapt to changing business needs and work across time zones or geographies as required.

     

How to Apply:

If you are a strategic Workforce Planning Manager ready to take on a high-impact leadership role in Cape Town:

  • Send your comprehensive CV to the Hire Resolve team.

  • Connect with Lidene Pienaar via LinkedIn today!

View Job  Western Cape: Maintenance Assistant posted by Hire Resolve

? Contact: .za
? Website: .za
Reference: WFPManager_CPT_2025

Note: Due to the high volume of applications, if you are not contacted within 2 weeks of your application, please accept that your application was unsuccessful

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Management Jobs in Western Cape

In Western Cape, South Africa, other management positions typically fall under various industries such as financial services sector, technology industry, and manufacturing sector, where effective leadership and strategic decision-making are crucial to drive growth and success.

When it comes to salary expectations for this type of role, it’s common for management positions in the Western Cape to command a broad range of salaries. Typically, entry-level management roles may start at around R600 000 – R800 000 per annum, while senior management positions can range from R1 million – R3 million or more, depending on factors such as experience, company size, and industry sector. It’s essential to note that these are general estimates, and actual salaries can vary widely.

In terms of skills required for other management positions in the Western Cape, common requirements include strong leadership and communication skills, strategic thinking, problem-solving abilities, and a proven track record of driving business growth and innovation. Typically, managers in this field also need to possess excellent analytical and technical skills, as well as the ability to build and maintain effective relationships with colleagues, customers, and stakeholders. Other essential skills may include project management, change management, and digital literacy.

View Job  Western Cape: Production Technician posted by Persona Staff

Industries commonly employing other management positions in Western Cape typically include financial services sector, technology industry, manufacturing sector, and tourism. In these sectors, managers are often responsible for driving business strategy, managing teams, and ensuring operational efficiency.

Career development opportunities for professionals in other management positions in the Western Cape are generally excellent, with many companies investing heavily in training and development programs to equip their employees with the skills needed to succeed in an ever-changing business environment. Typically, career progression paths may involve taking on increasingly senior roles, such as department head or director, or transitioning into specialized fields like operations management or human resources. Overall, a career in other management positions in Western Cape can be rewarding and challenging, offering opportunities for professional growth and development in a dynamic and fast-paced business landscape.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Practice common interview questions with a friend or family member to build confidence.

View Job  Cape Town: Pr Electrical Engineer posted by Hire Resolve

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Umhlanga: Senior Finance Manager CA(SA) posted by Hire Resolve

Jobs in Kwazulu-Natal March 12, 2026
Accounting Hire Resolve Other Finance

Executive Career Opportunity: Senior Financial Manager CA(SA)Location: Umhlanga, KwaZulu-Natal Industry: Business Process Outsourcing (BPO) / Multi-Entity...

View Job

Eastern Cape: Senior Full Stack Developer posted by Hire Resolve

Jobs in Eastern Cape March 12, 2026
Computer Hire Resolve Other IT

A company that provides comprehensive, end-to-end logistics and freight forwarding solutions, specializing in air, ocean (FCL/LCL), and road freight,...

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area