Job Description
About the Role
As a Centurion: NOC Operator – Contract Centre Agent at Bidvest Facilities Management Ltd, you will be responsible for ensuring network reliability and minimizing downtime of sites through proactive monitoring of technical systems and applying robust yet agile processes to yield efficient outputs.
Key Responsibilities
- Proactive monitoring of technical system(s) to timeously address alarms
- Utilize all provided systems to deduce alarm(s) and categories
- Understand relationship between various systems and/or Network Elements
- Detection of any faults or potential faults
- Investigate possible route cause
- Include as part of ticket logging process
- First line trouble shooting and remote resolutions of alarms where possible
- Prevention of faults to field force
- Logging and handing over of failure tickets, i.e. Power as a Service, Corrective Maintenance, Vandalism, etc
- Apply intelligent and agile dispatching based on deduced analysis of fault(s)
- End-to-end management of tickets with field force
- Timeous dispatching of tasks
- Management of fault priority and escalations
- Escalation of power failures to responsible parties
- Continuous updates of task activities
- Maintain constant communication with all stakeholders
- Ensure Service Level Agreement adherence within value chain
- Capturing, validating and approval of access request for the business
- Management of security requirements and incidents
- Escalation management to proactively manage outputs
Requirements
- Grade 12 N4 Electrical Certificate (N6 Electrical Certificate preferred)
- Service Desk or NOC experience
- Telecommunications experience
- Good listening, verbal, and written communication essential
- Drivers License with own transport preferred
- Initiative and information seeking
- Achievement motivation
- Teamwork and cooperation
- Values diversity
- Flexibility
- Need to be able to work shifts work
- Need to be available on short notice
Qualifications
No formal qualifications mentioned.
Salary & Benefits
Salary details not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in Tshwane
In the Tshwane area, the IT and computing industry is thriving, with a strong demand for skilled professionals to drive technological advancements and innovation. Typically, this field is characterized by a dynamic job market with various opportunities available across different sectors. However, it’s essential to note that the job market can fluctuate, and it’s crucial to stay adaptable and focused on continuous skill development.
When it comes to salary expectations, it’s generally common for IT and computing professionals in Tshwane to earn salaries within the range of R600 000 to R1 200 000 per annum, depending on factors such as experience, company size, industry sector, and specific job requirements. However, please note that these are broad estimates and can vary significantly based on individual circumstances. It’s also worth considering that bonuses, benefits packages, and other perks can impact overall remuneration.
Common skills required for IT and computing roles in Tshwane include proficiency in programming languages (such as Java, Python, or C++), experience with database management systems, knowledge of cloud computing platforms (like AWS or Azure), understanding of cybersecurity principles, and familiarity with Agile development methodologies. Additionally, strong analytical, problem-solving, and communication skills are often essential for success in this field.
The IT industry is a broad sector that encompasses various industries, including financial services, technology, manufacturing, and more. Commonly, these professionals work in companies operating within these sectors, as well as in government agencies and educational institutions. The demand for skilled IT professionals extends across the private and public sectors, with opportunities available at different levels of experience.
For those looking to advance their careers in IT and computing, there are many opportunities for professional development and growth. Typically, career progression paths involve taking on increasingly complex projects, leading teams, or pursuing specialized certifications (such as CompTIA or Cisco). Many organizations also offer training programs, mentorship schemes, and internal job rotations to support employee development and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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