Centurion: Service Advisor, aftersales & coordination – Gauteng, Centurion

April 15, 2026 Jobs in Centurion

Job Description

About the Role

We are seeking a highly skilled and experienced Centurion: Service Advisor to join our team in Centurion, Gauteng. As a key member of our aftersales and coordination department, you will be responsible for providing exceptional customer service, managing workshop operations, and ensuring seamless vehicle handovers.

Key Responsibilities

Booking in vehicles and accurately capturing customer concerns and service requirements
Providing professional customer engagement, updates, and aftersales support
Preparing job cards and ensuring correct allocation to workshop technicians
Liaising closely with technicians regarding diagnostics, repairs, and timelines
Managing parts sourcing, ordering, receiving, inspecting, correctly storing, and stock control in line with workshop demand
Maintaining optimal parts inventory levels and minimising downtime due to stock shortages
Ensuring accurate costing, quotations, and invoice explanations to customers
Monitoring work-in-progress (WIP) and ensuring jobs are completed within agreed timelines
Coordinating vehicle handovers, ensuring quality checks and customer satisfaction
Upholding high standards of service delivery, transparency, and communication
Assisting with workshop administration and service reporting

Requirements

Proven experience as a Service Advisor within the automotive industry
Strong parts knowledge with exposure to inventory/stock management
Experience in a workshop environment (premium or 4×4 experience advantageous)
Excellent customer service and communication skills
Knowledge of ODIS, Autoplan (a bonus)
Strong organisational and administrative ability
Ability to work under pressure in a fast-paced workshop environment
Computer literate (job cards, invoicing, workshop systems)
Valid drivers license

Qualifications

Formal education/certifications not specified

View Job Johannesburg: Call Center Agent

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Tshwane

In Tshwane, South Africa, the customer service and support industry is a vital sector that employs a significant number of professionals who cater to various sectors such as financial services, technology, manufacturing, and more. Typically, this role involves providing assistance to customers via phone, email, chat, or social media platforms, resolving issues, answering queries, and offering solutions to enhance customer satisfaction.

Generally, salaries for customer service and support roles in Tshwane can range from R200 000 to R500 000 per annum, depending on factors such as the individual’s level of experience, the company size, industry sector, and specific job requirements. However, it is essential to note that actual salaries may vary widely, and these figures are only rough estimates.

Common skills required for customer service and support roles include strong communication and interpersonal skills, a positive attitude, ability to remain calm under pressure, basic IT skills, knowledge of software applications such as CRM systems and helpdesk tools, and the capacity to work in a fast-paced environment. Typically, candidates with experience in sales, marketing, or human resources may also possess some relevant skills for this role.

Industries that commonly employ customer service and support staff include financial services sector, technology industry, manufacturing sector, and retail sector, among others. These roles are often found in various types of organizations, including but not limited to multinational corporations, small and medium-sized enterprises (SMEs), and government institutions.

View Job Johannesburg: Electrical Sales Representative, Selby, Johannesburg

Career development opportunities for those in customer service and support roles can be excellent, with potential for career progression into specialist positions such as team lead, manager, or even training and development roles. Typically, professionals who excel in this role may also consider pursuing higher education qualifications, such as a degree in business administration or communications, to enhance their skills and prospects.

This information provides general career guidance. Actual salaries and requirements vary by employer.

GO APPLY NOW

Safe & secure application process