Job Description
About the Role
We are seeking a highly organized and customer-focused Front of House Receptionist & Administrator to join our team in Century City. As the first point of contact for visitors, you will be responsible for ensuring a seamless experience while also managing the day-to-day operations of the reception area.
Key Responsibilities
- Welcome visitors to the Company
- Ensure Reception area is neat, clean & tidy and the switchboard is manned at all times
- Screen all calls, transfer all incoming calls to the correct recipient
- Ensure visitors are comfortable should they have to wait for their appointment
- Attend to featuring of property listings on web portals and in window displays
- Take accurate messages when the person sought is not available
- Ensure messages reach the person timeously
- Comply with any other instructions that may be given by the team
- Remain up to date with staff on leave or not in the office in order to assist visitors
- Resolve customer queries or direct the call to the relevant person to assist
- Ordering and managing all stationery requirements
- Liaise with service providers
- Facilitate troubleshooting with IT support
- Ability to problem solve and deal with enquiries
Requirements
- Matric, relevant tertiary qualification advantageous
- Proficient in Microsoft Office
- Minimum 2 – 3 years in a similar role
- Have a reliable means of transport
- Experience working in a busy Administration and Reception role
- Excellent communication skills in English and Afrikaans
Qualifications
No formal education or certifications required.
Salary & Benefits
Salary will be dependent on experience.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Western Cape
In the Western Cape, the Client Services/Sales Support field is generally characterized by a competitive job market with an emphasis on providing excellent customer service and support to clients. The industry tends to be fast-paced and dynamic, with many opportunities for career growth and development.
Typically, Client Services/Sales Support roles in this region fall within a broad salary range of R250 000 to R500 000 per annum, although this can vary widely depending on factors such as the level of experience, company size, and industry sector. For example, entry-level positions may start at the lower end of this range, while more senior roles may command higher salaries. It is essential to note that these figures are only a general guideline, and actual salaries may differ based on individual circumstances.
Common skills required for Client Services/Sales Support roles in South Africa include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work well under pressure. Additionally, proficiency in Microsoft Office software, CRM systems, and other industry-standard tools is often expected. Many candidates also possess strong problem-solving and analytical skills, as they need to be able to identify and resolve client issues effectively.
These roles can be found in various industries, including the financial services sector, technology industry, manufacturing sector, and others. In these sectors, Client Services/Sales Support professionals play a critical role in supporting customer-facing teams and ensuring seamless service delivery.
Career development opportunities are plentiful for those in this field, with many options available for advancement or specialisation. Typically, career progression involves taking on increasingly complex projects, gaining leadership experience through departmental roles, or pursuing advanced qualifications such as an MBA or a Postgraduate Diploma in Business Administration. With dedication and hard work, it is possible to establish a successful and fulfilling career in Client Services/Sales Support in the Western Cape region.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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