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Durban: Key Accounts Manager (Wholesale)

Durban: Key Accounts Manager (Wholesale)

Posted on 2025-04-17 00:00:00

Employer Unspecified
Category Sales
Location eThekwini  / Durban

Job Summary

JOB FUNCTIONS: 1. ACHIEVEMENT OF TARGET SALES VOLUMES AND MAXIMISATION OF MARGINGS WITHIN THE ASSIGNED ACCOUNT National Sales Planning for the allocated key accounts/clients Analyse the markets potential and determine potential sales volume for customers. Ensure the sales and profitability of the account. Accurately forecast annual, quarterly and monthly revenue streams. Balance company objectives and customer requirements. Developing field action plans based on the key performance indicators and priorities. Contributing to the operational budget through indications and estimation of provisions that need to be accommodated to enable the key client to achieve and or improve performance levels. Identifying with constraints, challenges and opportunities to improve market presence with key clients within at a national level and recommending or executing reviews to agreements, plans and objectives. Generate reports that analyse competition and customers and product performance in the market. Collaborate with internal stakeholders to identify and develop solutions to enhance customer relationship in a cost-effective way. 2. DEMAND ANALYSIS Review actual sales against estimated demands with a view to identifying customer activity trends. Comparing variances and making a determination on the need to revisit the client services focus and plans based on investigational outcomes in relation to the specific client. Preparing responses to correspondence from key clients on service levels, quality, product specification and pricing. Interpreting, consolidating and compiling statistical data to represent national sales activity for the key client. 3. SUSTAINING / IMPROVING MARKET PRESENCE Maintain customer satisfaction by providing problem solving resources Evaluating the activities of the competitor of the competitor in the market and identifying areas in the Marketing and Sales action plans that can be reviewed to improve market presence. Conducting client visit with a view to assessing key factors that can contribute to improving client relationships and service standards. Handle complex and escalated customer service issues. Monitor sales data and account performance e.g. follow up on overdue accounts. 4. PEOPLE ENGAGEMENT, MANAGEMENT AND DEVELOPMENT Plan and organise personal sales strategy by maximizing the return on time investment for the territory/ segment. Develop standards procedures and policies to better serve customers. Communicate and work with the internal sales team to assist them in understanding the market and contractual obligations. Monitors conduct, performance and implements corrective measures to align behaviours and activities. Participate in the recruitment process to enable proper identification and appointment of key skills to specific roles within the department. Identifying training needs and proposing specific training interventions to improve skills and capabilities, Performance Management systems applications, conducting performance review sessions with the supervisory team. Take action to improve engagement and employee relations. Apply the disciplinary process through to initiating and chairing enquires. Comply with THS policies and procedures and legislative requirements. Interact positively with employees in the workplace and build a positive culture with open and constructive communication and teamwork.

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