Durban North: Franchise Manager – Beauty Industry posted by The Working Earth

About the Role

The Working Earth is seeking a highly skilled and experienced Franchise Manager to join our team in Durban North. As a key member of our operations team, you will be responsible for supporting franchisees to drive profitability, customer experience, and consistent brand excellence.

Key Responsibilities

• Conduct regular in-store visits according to a structured regional travel plan, providing practical, on-the-ground operational support.
• Lead monthly operational review meetings with Franchise Partners to assess performance, identify gaps, and implement improvement plans.
• Complete and submit monthly SOP compliance checklists professionally and timeously.
• Support store teams with enhancing treatment execution, retail sales, customer service standards, and daily operational routines.
• Uphold and enforce brand standards across: product sales and treatment protocols, operational procedures, salon look and feel, training execution and marketing implementation.
• Identify training needs within stores and ensure these are communicated to the training department within the required month.
• Work with Franchise Partners to develop, implement, and monitor store-specific budgets and performance targets.
• Analyse store financials—including turnover, margins, expenses, and productivity—to identify opportunities for improved profitability and cash flow.
• Ensure strict adherence to all Health and Safety policies and procedures.

Requirements

• Minimum Matric certificate.
• Good understanding of the Health & Beauty industry.
• Strong retail background.
• Financial literacy and computer proficiency.
• Valid driver’s license.
• Strong problem-solving ability and conflict-resolution skills.
• Ability to independently manage and oversee multiple salons.
• Exceptional attention to detail.
• Strong customer service orientation.
• Willingness to travel.
• Excellent communication, organisational, operational, and people-management skills.

Qualifications

No formal education or certifications are required for this role.