Durban North: Franchise Manager – Beauty Industry posted by The Working Earth

This role is hands-on and storefocused, supporting franchisees to drive profitability, customer experience, and consistent brand excellence.

Key Responsibilities
 

• Conduct regular in-store visits according to a structured regional travel plan, providing practical, on-the-ground operational support.
• Lead monthly operational review meetings with Franchise Partners to assess performance, identify gaps, and implement improvement plans.
• Complete and submit monthly SOP compliance checklists professionally and timeously.
• Support store teams with enhancing treatment execution, retail sales, customer service standards, and daily operational routines.
• Uphold and enforce brand standards across: product sales and treatment protocols, operational procedures, salon look and feel, training execution and marketing implementation
• Identify training needs within stores and ensure these are communicated to the training department within the required month.
• Work with Franchise Partners to develop, implement, and monitor store-specific budgets and performance targets.
• Analyse store financials—including turnover, margins, expenses, and productivity—to identify opportunities for improved profitability and cash flow.
• Ensure strict adherence to all Health and Safety policies and procedures.

Requirements

• Minimum Matric certificate.
• Good understanding of the Health & Beauty industry.
• Strong retail background.
• Financial literacy and computer proficiency.
• Valid driver’s license.
• Strong problem-solving ability and conflict-resolution skills.
• Ability to independently manage and oversee multiple salons.
• Exceptional attention to detail.
• Strong customer service orientation.
• Willingness to travel.
• Excellent communication, organisational, operational, and people-management skills.

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

Please connect with me on LinkedIn: .za