Job Description
About the Role
We’re on the hunt for a dynamic, guest-obsessed Front Office Manager to lead our reception team and set the tone for unforgettable stays in the Eastern Cape. As the welcoming face of our property, you’ll inspire your team, solve challenges with calm confidence, and drive satisfaction scores while contributing to revenue growth in a fast-paced hospitality environment.
Key Responsibilities
- Lead, motivate, and develop the front office/reception team — including rostering, training, performance coaching, and daily task allocation
- Deliver warm, professional guest interactions: manage check-ins/outs, handle inquiries, resolve complaints swiftly, and turn potential issues into positive memories
- Oversee reservations accuracy, room allocations, night audits, and daily bookkeeping/reporting
- Conduct thorough room inspections and maintain close collaboration with Housekeeping and Maintenance for seamless operations and high cleanliness/guest-ready standards
- Manage front office administration: stock control, equipment maintenance, supplier coordination, and compliance with policies & procedures
- Support revenue optimisation through upselling opportunities, loyalty program promotion, and proactive sales techniques
- Plan and coordinate engaging staff events, team-building activities, meetings, and special functions
Requirements
- Matric (Grade 12) essential
- Diploma/Certificate in Hospitality/Hotel Management highly advantageous
- Minimum 3 years’ experience in front office operations, with at least 1–2 years in a supervisory/management role (hotel, lodge, or guesthouse experience preferred)
- Strong working knowledge of Microsoft Office; experience with hospitality PMS systems (especially Opera) is a big advantage
Qualifications
(No qualifications mentioned in the original job description)
Salary & Benefits
- Competitive salary of R19,000 per month
- Attractive night shift allowance
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in South Africa
The catering and hospitality industry in South Africa is a vibrant sector that provides numerous career opportunities for those passionate about delivering exceptional food and service experiences. Generally, the job market trends in this field are shaped by the country’s growing tourism industry, with many establishments seeking to enhance their offerings to attract both local and international visitors.
Typically, salaries for catering and hospitality roles in South Africa can vary widely depending on factors such as experience, company size, and industry sector. For entry-level positions, broad salary ranges often fall between R30 000 to R50 000 per annum, while more senior roles may command salaries ranging from R60 000 to R120 000 or more. However, these figures are only a general guideline, and actual salaries can differ significantly based on individual circumstances.
Common skills required for catering and hospitality roles in South Africa include excellent communication and interpersonal skills, the ability to work effectively under pressure, strong attention to detail, and a passion for delivering exceptional customer service. Other essential skills may include basic knowledge of food preparation and presentation, understanding of health and safety regulations, and proficiency in point-of-sale systems and inventory management software.
Many industries commonly employ catering and hospitality professionals, including the financial services sector, technology industry, manufacturing sector, and tourism operators. These sectors often require staff with diverse skill sets, from fine dining establishments to hotels and event venues.
Career development opportunities are plentiful for those in the catering and hospitality industry. Typically, roles such as senior sous chef or department manager offer a clear path for career progression, while specialized skills like food costing and menu planning can be valuable assets in advancing within an organization. With experience, many professionals choose to pursue management positions or even entrepreneurial ventures, leveraging their expertise to build successful businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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