Eastern Cape: IT Support Technician II (Hardware) posted by Rhodes University

IT Support Technician (Grade 11) Information and Technology Services The Information and Technology Services Department invites suitably qualified candidates to join their team. Main Objectives To respond to users needs for hardware technical support. The incumbent will be required to provide professional, efficient, and accurate responses to enable university staff with their IT needs and to ensure the financial sustainability of maintaining equipment. The equipment referred to in this job profile primarily includes (but is not limited to) computers, laptops, monitors, printers (including MFPs), scanners, data projectors, and audio-visual equipment. The Requirements Grade 12 with a relevant IT Technical qualification (such as an A or an electronics-specific equivalent) and 4 years relevant experience, where such experience includes: – Evidence of working experience in an IT equipment support environment, troubleshooting, diagnosing and problem-solving equipment issues Evidence of working in a Windows user support environment using Microsoft Office 365 and Google Workspace, not just Gmail Evidence of working in a team environment where escalation of open tickets occurs Evidence of working with an electronic ticket tracking system for user IT support queries A warranty repair certification is required Application Process It is essential that prospective candidates read the Job profile for further information and ensure that all relevant documentation is submitted. The following documents are required: A comprehensive CV and relevant qualifications which should include the following: – Reasons for leaving your current and previous jobs. Referees who are and/or were your direct line manager, their title, name, designation and contact information which should be at least their contact number and email address. A strong and succinct motivation outlining your interest in the post and suitability relative to the job requirements. Please note that no hand-written applications will be considered. Your application must be submitted via our website and online recruitment system. Failure to submit all documentation and respond to all the questions asked appropriately will result in an application being disqualified. Any questions or enquiries regarding the submission of an application please contact 046 603 7266. Selection Process (provisional date, subject to change): Short-listing meeting scheduled for 3 July 2026. The selection process that will be followed for this post will include an assessment and/or presentation and an interview. Shortlisted candidates will be informed of the interview date. Remuneration per annum (Grade 11): Basic Pensionable Salary per annum: R424 059 Cost to Company per annum (Approximately): R569 518 All applications will be treated in strict confidence. This post is advertised as a permanent post, but the University may opt to appoint on a fixed-term contract of not less than three years . The University reserves the right not to proceed with the filling of the post. An application does not entitle the applicant to an interview. Employment checks will be conducted on recommended candidates. Closing Date: 8 June 2026 This advertisement may be closed before the indicated closing date if a high number of applications are received. To ensure your application is considered, please submit it as soon as possible. If you are not contacted within 30 days from the closing date, please consider your application unsuccessful. Recognising that diversity is important in achieving excellence. Rhodes University strongly encourages South African members of underrepresented designated groups as well as persons with disabilities to apply. Spouses and partners of existing staff members are also encouraged to apply. Please note all appointments are made in line with the requirements of the Employment Equity Act 55 of 1998, as amended, the Immigration Act 13 of 2022 and Rhodes University’s Recruitment and Selection policies. Our core values and principles are the foundation of our commitment to creating a positive, supportive, and enabling environment. These values guide our decisions, actions, and how we engage with each other as we work to achieve our vision and mission. These values are: Diversity; Integrity; Respect; Excellence; Collegiality and Compassion Underpinning these values is the moral duty of accountability and courage: we acknowledge that we are answerable to each other, our Council and ultimately, the South African society for the decisions we make and the actions we take. We are committed to openness and transparency in our governance, our decision-making and in the execution of our responsibilities and in demonstrating courage in confronting those who violate the values for which we stand.