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Sandton: Contact Centre Manager – Urgently needed posted by RMV Solutions Recruitment

Job Description

Contact Centre ManagerLocation: Johannesburg, South AfricaReporting Line: Head of the Call Centre, with an operational reporting link to an international office in Europe where required.Salary & Working HoursSalary: R35 000 R40 000 basic per month (maximum total CTC of R50 000)Working Hours: Governed by business operating hours in South Africa and the United States, subject to operational requirements and the companys rostering systemImportant to NoteWhile a broad range of experience is valued, this role is best suited to candidates who have not spent the majority of their career within large BPO or outsourced contact-centre environments, as the organisation operates a fully in-house contact centre model.Job Specific Capabilities & ExperienceCentre Manager in the subject line. Please note interviews will be held early next week. Role PurposeThe Contact Centre Manager is responsible for providing strong leadership and strategic direction to a multi-functional, in-house contact centre operation. The role requires a proactive, visible, and disciplined leadership style, acting as a role model for professionalism, accountability, and service excellence.This position is accountable for operational efficiency, people management, service delivery, and customer experience across frontline, Tier 2, offline/backline and specialist service teams. The successful candidate will ensure consistent service.

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About Operations Management Jobs in Gauteng

Career opportunities in Operations Management positions are highly sought after in Gauteng, South Africa, driven by the growing demand for efficient and effective business operations in various industries. Typically, Operations Managers play a crucial role in ensuring the smooth functioning of an organization’s day-to-day activities, with a common requirement being a strong understanding of supply chain management, inventory control, and quality assurance.

Generally, salaries for Operations Management roles in Gauteng can vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. While it is difficult to pinpoint exact salary ranges, broad estimates suggest that junior Operations Managers can expect a salary range of around R400 000 to R700 000 per annum, with senior roles potentially falling within the range of R800 000 to R1.2 million. However, these figures are highly variable and should be taken as rough estimates, rather than actual salaries.

Common skills required for Operations Management roles in Gauteng typically include strong analytical and problem-solving abilities, excellent communication and leadership skills, experience with supply chain management software, knowledge of inventory control systems, and a proven track record of process improvement. Additionally, proficiency in Microsoft Office, particularly Excel, is often an essential requirement. Other relevant skills may include experience with enterprise resource planning (ERP) systems, lean manufacturing principles, and Six Sigma methodologies.

The financial services sector, technology industry, manufacturing sector, and logistics sector are among the most common industries that employ Operations Managers in Gauteng. These roles often involve managing day-to-day operations, implementing process improvements, and ensuring compliance with regulatory requirements.

Career development opportunities for Operations Managers in Gauteng can vary widely, depending on individual goals and aspirations. Typically, junior Operations Managers may progress to senior leadership roles within the organization, while others may choose to pursue specialized certifications or advanced degrees in fields such as supply chain management or operations research. Others may seek to transition into related roles, such as business analysis or project management, while still leveraging their operational expertise.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Gauteng, Jobs in Northern Suburbs, Jobs in Sandton, Jobs in South Africa

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