Job Description
Core Criteria:
- Proven experience in lodge or hospitality management, ideally within a safari or remote lodge environment
- Formal business qualification essential: Business Management / Business Leadership (BML), Commerce, BCom, and/or Hospitality Management
- Strong financial and administrative understanding, including budgeting, cost control, forecasting, and reporting
- Excellent leadership, communication, and people-management skills
- Ability to work independently and make sound operational and commercial decisions
- High level of professionalism with a guest-centric mindset
Candidate Responsibilities:
- Overall management of lodge operations, ensuring smooth daily functionality
- Oversight of all departments including front of house, housekeeping, maintenance, guiding, and food & beverage
- Implementation and maintenance of lodge standards, policies, and procedures
- Budget management, cost control, stock control, procurement, and reporting
- Oversight of reservations, billing, and financial reconciliation
- Strong administrative systems and record keeping
- Hosting guests and ensuring a high level of personalised service
- Managing guest feedback, queries, and special requests
- Upholding service excellence throughout the guest journey
- Recruitment, training, mentoring, and performance management of staff
- Staff scheduling, discipline, and motivation
- Creating a positive, professional team culture
- Oversight of general maintenance, lodge infrastructure, and vehicles
- Coordinating preventative maintenance and supplier relationships
- Strong business acumen with a hands-on leadership style
- Organised, solution-driven, and detail-oriented
- Calm under pressure and adaptable to a bush environment
- Passion for hospitality, conservation, and rural tourism
This is a live-in position.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Eastern Cape
When it comes to Tourism/Hospitality Management positions in the Eastern Cape, South Africa, the industry is typically characterized by a growing demand for skilled professionals who can manage and deliver exceptional guest experiences. This region’s rich cultural heritage, diverse landscapes, and vibrant cities make it an attractive destination for tourists, creating opportunities for hotels, resorts, and other hospitality establishments to expand their operations. As a result, tourism management roles are often in high demand, particularly in areas with growing tourist infrastructure.
Typically, salaries for Tourism/Hospitality Management positions in the Eastern Cape vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, entry-level positions may command salary ranges between R300 000 to R500 000 per annum, while senior roles can earn upwards of R800 000 to R1 200 000 or more, with senior management positions often falling within the R1 500 000 to R2 500 000 range. However, it’s essential to note that these are broad ranges and actual salaries may vary significantly.
Common skills for Tourism/Hospitality Management roles in the Eastern Cape include excellent communication and interpersonal skills, the ability to work well under pressure, strong leadership and problem-solving abilities, a solid understanding of hospitality operations and guest experience management, proficiency in hotel management software and technology, and a passion for delivering exceptional customer service. Other valuable skills may include knowledge of local tourism regulations, experience with social media marketing, and a degree in a relevant field such as hospitality management or tourism studies.
The Eastern Cape is home to various industry sectors that commonly employ Tourism/Hospitality Management professionals, including the financial services sector, which operates a number of luxury hotels and resorts, the technology industry, which offers tourists the chance to experience cutting-edge innovation, and the manufacturing sector, which requires skilled staff to manage its tourism-related facilities. Other industries that also frequently hire for these roles include leisure and entertainment establishments, educational institutions, and government agencies.
Career development opportunities in Tourism/Hospitality Management are often limited to specific areas, such as hotel management, resort operations, or event planning. Opportunities for career advancement may arise through promotions within existing companies, specialized certifications like the Certified Hospitality Manager (CHM) designation, or further education at a tertiary institution.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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