Edenvale: Telesales Agent posted by SET Consulting

JOB DESCRIPTION:

The Telesales Consultant will be responsible for generating Warranty/Booster, Service & Maintenance, LPP, Adcover/Deposit Cover, Paint Tech & Tyre & Rim Sales. Generating leads/ sales on various campaigns & projects. Responsible for the achievement of Daily, Weekly and Monthly targets, through outbound telephonic contact.

DUTIES / KEY RESPONSIBILITIES:

• Achieve/exceed sales targets
• Follow up on all sales leads in a timely and effective manner
• Adherence to QA and Compliance criteria as per FAIS requirements
• Responsible for follow-ups
• Ability to cross-sell, sell from a large range of branded products/services, as well as the ability to close
• Ability to accurately assess customer needs and potential, identify and deal with objections that may arise
• Accurate daily recording of all call details on the LMS
• Maintain and develop professional selling skills
• Daily administration

EDUCATION:

Grade 12 / Matric

Fully FAIS accredited as per requirements set out according to your DOFA date

RE Qualification as per DOFA date

Up to date with CPD Hours

Preference will be given to candidates that have completed the full FAIS qualification

EXPERIENCE, KNOWLEDGE, AND SKILLS REQUIRED:

Minimum 1 2 years sales experience (telesales environment) or if no work experience (school leaver), a passion for sales is a must

Experience in an inbound/outbound call centre environment

Excellent telephone selling skills with professional telephone manner and commercial acumen and the capability to communicate with enthusiasm and drive

Excellent communication (verbal and written) – Good command of the English language

Motor industry experience will be an advantage

Results-driven

Good negotiating and closing skills or ability to take instructions to be trained by an experienced sales coach

Target and incentive driven

Energetic

Multi-tasking

Excellent time management and attention to detail

Confident and assertive

Ability to work under pressure

Team Player

Accuracy in data capture

Outgoing and vivacious personality

Computer literate MS Word, Excel, Outlook, and CRM experience/knowledge (added advantage)

Strong formal sales training/understanding or willingness to learn and share knowledge

Criminal and Credit Clear

Reliable or own transport

A background in the Motor trade would be preferable

Ability to work late and weekend shifts

You are required to illustrate integrity and honesty in the handling of cash/finances, in that in your role, you may be required to provide some form of financial advice on financial products

Study assistance will be provided to those who havent completed their RE/FAIS qualification (work back agreement will be signed)