Ehlanzeni: Reservationist posted by Leapfrog Hospitality Recruitment

March 2, 2026 Jobs in Ehlanzeni

Leapfrog Hospitality Recruitment

Mpumalanga

Customer service / support

Job Description

About the Role

We are seeking a highly skilled and experienced Reservationist to join our team at Leapfrog Hospitality Recruitment, specializing in the safari lodge industry. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring seamless guest experiences.

Key Responsibilities

Respond to guest inquiries and reservations via telephone, email, and in-person
Process bookings and manage reservations systems effectively
Provide personalized support and recommendations to guests
Maintain accurate records and reports
Collaborate with colleagues to achieve business objectives

Requirements

Excellent communication skills, both written and verbal
Excellent command of the English language
Minimum 3 years’ experience in similar appointment
Specific reservations experience in the safari lodge industry
Excellent interpersonal skills
Excellent computer skills and sound knowledge of reservations systems
Excellent financial awareness

Qualifications

Formal education/certifications: None mentioned

Salary & Benefits

Salary: [Salary amount] per annum (if applicable)
Benefits: [Benefits package, if applicable]

Note: The salary and benefits section was left blank as it was not explicitly mentioned in the original job description. If you would like to add this information, please provide the relevant details.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Customer service / support Jobs in Mpumalanga

When it comes to customer service and support positions in Mpumalanga, South Africa, the job market is generally driven by the need for businesses to provide excellent customer experiences and resolve issues efficiently. Typically, companies in this field are looking for individuals who can effectively communicate with customers, respond to queries, and resolve problems in a timely and professional manner.

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In terms of salary, it’s common to expect a broad range of R20 000 – R50 000 per annum for entry-level customer service positions, although this can vary widely depending on factors such as the size of the company, industry sector, level of experience, and specific job requirements. Typically, salaries increase with experience and seniority, so it’s not uncommon to see salaries ranging from R40 000 – R80 000 per annum for more senior roles.

Common skills required for customer service and support positions include excellent communication and interpersonal skills, the ability to work well under pressure, problem-solving and analytical skills, a positive and friendly attitude, attention to detail, and basic computer literacy. Additionally, knowledge of industry-specific software and systems is often beneficial, although may not always be necessary.

Many industries in Mpumalanga commonly employ customer service and support staff, including the financial services sector, technology industry, manufacturing sector, and retail industry. These sectors require a high level of customer interaction and issue resolution, making them well-suited to this type of role.

For those looking to advance their careers in customer service and support, there are many opportunities for development and progression. Typically, career paths involve moving into more senior roles, taking on additional responsibilities such as team leadership or training, or transitioning into related fields such as account management or sales. With experience and skills, it’s possible to move into specialist roles, such as technical support or customer success, or even transition into related fields like human resources or operations management.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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