Job Description
About the Role
We are seeking a highly skilled and passionate Duty Manager to join our luxury 5* hotel at a wine estate in Franschhoek. As a key member of our team, you will be responsible for ensuring exceptional guest experiences while maintaining high operational delivery standards.
Key Responsibilities
- Facilitate a seamless stay for guests through planning of the guest journey and making contact with guests during their stay for updates/feedback
- Deal with and/or escalate guest challenges/complaints
- Monitor guest feedback received at check-out and through digital platforms, driving improvements based on this feedback as discussed with Management
- Ensure that all guest-facing teams maintain a professional and polished appearance by adhering to the company dress code
- Enforce a zero-tolerance disciplinary code, maintaining a high standard of professionalism across the team
- Work closely with Finance and Reservations teams
- Drive guest feedback to the relevant teams and schedule training on challenging feedback to improve service delivery
- Communicate occupancy changes or room moves to all departments to ensure proper staffing and resource allocation
- Conduct regular training on current and updated SOP’s and additional services implemented
- Drive the PIT check procedure (Pre/In/Post) to ensure all guest services are delivered accurately
- Manage the monthly reconciliation of Front Office External Supplier Accounts
- Manage O-status (zero balance) and Management Accounts
- Minimize waste and control resources within the front office department
- Manage the Front Office floats (reception and “Forex”)
- Ensure, enforce and maintain Health and Safety standards
Requirements
- Matric
- Tertiary qualification in Hospitality or Hotel Management
- Valid Driver’s license
- Ability to work shifts including night shift
- Minimum of 3 years Duty Manager or Assistant Hotel Management experience
- Previous 5* Hotel experience would be advantageous
- Computer skills including proficiency in the use of Protel and MS office
Qualifications
- Certificate in First Aid / Fire Fighting / Health and Safety would be advantageous
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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