Franschhoek: Guest Assistant posted by Craven Cottage CC

March 11, 2026 Jobs in Cape Winelands

Craven Cottage CC

Western Cape

Media/Photography

Job Description

About the Role

As a Guest Assistant at Craven Cottage CC in Franschhoek, you will play a vital role in ensuring exceptional guest experiences and maintaining the highest standards of hotel operations. Your duties will involve addressing guest challenges, handling requests, and providing accurate billing information, while also coordinating transportation, luggage assistance, and managing the front desk area.

Key Responsibilities

Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.
Always uphold a neat and tidy reception desk.
Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.
Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.
Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
Complete weekly and daily reports as per front desk shift procedures.
Perform detailed PIT checks on each shift and compare to guest details on Protel.
Highlight any maintenance issues or service deficiencies promptly to maintain the hotel’s standards.
Adhere to all health and safety regulations.

Requirements

Matric Certificate
Tertiary qualification in Hospitality Management or Tourism (advantageous)
Certificate in First Aid / Fire Fighting / Health and Safety (advantageous)

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Qualifications

No formal education/certifications mentioned.

Salary & Benefits

No salary information provided.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Media/Photography Jobs in Western Cape

The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.

Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.

Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.

The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.

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Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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