Job Description
Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve.
Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations.
Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out.
Coordinate guest transportation, luggage assistance, and handle any final feedback with warmth and professionalism.
Always uphold a neat and tidy reception desk.
Check Public Areas on regular intervals during your shift to ensure these areas are always guest ready.
Manage the front desk area, answering calls promptly, assisting with guest inquiries, and directing calls to appropriate departments.
Handle any emergencies or incidents during the shift, ensuring the safety and security of guests and staff.
Weekly and daily reports must be completed as per front desk shift procedures.
Detailed PIT checks to be done on each shift and compared to guest details on Protel.
Highlight any maintenance issues or service deficiencies promptly to maintain the hotel’s standards.
Adherence to all health and safety regulations.
Requirements:
Matric Certificate
Tertiary qualification in Hospitality Management or Tourism would be advantageous
Minimum of 2 years of experience in the Front Office operations of a luxury hotel
Proficient in use of various well-known Property Management systems
Ability to work shifts including night shift
Conversant with specialist terminology including F&B service, Housekeeping, Maintenance, Wardrobe, Security and Operational Finance
Display a sense of urgency and dedication to meeting the needs and wishes of others
The ability to remain calm and professional when under pressure
Strong interpersonal skills
Excellent verbal and written skills
Must be professional and a team player
Sustainable quality and attention to detail
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Estate Agent Jobs in Western Cape
The Estate Agency profession is a thriving sector in the Western Cape, South Africa, with a strong demand for skilled professionals to manage and sell properties. Typically, estate agents work with private clients, property developers, or real estate investment companies, helping them buy, sell, and rent out properties. Generally, this field offers a stable career path with opportunities for growth and advancement.
Salaries for estate agents in the Western Cape can vary widely depending on factors such as experience, company size, industry sector, and location. Typically, entry-level positions may start within a broad range of R200 000 to R400 000 per annum, while experienced professionals can earn salaries between R500 000 to R1 000 000 or more per year, often with additional commissions and bonuses. However, these figures are only general estimates, and actual salaries may differ depending on individual circumstances.
Common skills required for an estate agent include strong communication and interpersonal skills, as well as the ability to work independently and manage multiple clients simultaneously. Other essential skills typically include market knowledge, negotiation and sales techniques, and proficiency in property-related software and technology. Many estate agencies also require or prefer candidates with a high school diploma or equivalent, as well as relevant experience or training in the industry.
The Western Cape is home to various industries that commonly employ estate agents, including the financial services sector, technology industry, and manufacturing sector. Estate agents working in these sectors may be responsible for managing property portfolios, advising clients on investment opportunities, or facilitating transactions between buyers and sellers.
Career development opportunities for estate agents in the Western Cape are often linked to their performance, experience, and willingness to take on additional responsibilities. Typically, career progression paths include moving into senior sales roles, taking charge of branch operations, or pursuing specialized skills such as property valuations or real estate investment analysis.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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