Job Description
About the Role
We are seeking a highly polished and professional Guest Relations Hostess & Duty Manager to join our award-winning 5* boutique hotel in Franschhoek. As the face of our hotel, you will be responsible for planning and coordinating all VIP guest itineraries from arrival to departure, ensuring a smooth and enjoyable stay for our discerning guests.
Key Responsibilities
- Plan and create VIP guest itineraries from arrival to departure
- Coordinate reservations and welcoming on the day of arrival
- Ensure a smooth check-out and departure experience
- Utilize Property Management Systems such as Opera PMS by Oracle
- Maintain excellent admin, planning, and coordinating skills
Requirements
- Qualification in Hotel or Hospitality Management
- 3 – 4 years’ experience in Front Office Concierge and Hotel Reservations
- Excellent knowledge of Property Management Systems (PMS)
- Strong computer literacy of MS Outlook, Word, and Excel
- Admin, Planning & Coordinating Skills are ESSENTIAL
Qualifications
- Formal education/certifications: Please specify qualifications held.
Salary & Benefits
- Salary details not specified in the original job description.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Stellenbosch
The catering and hospitality industry is a dynamic sector in Stellenbosch, South Africa, with a growing demand for skilled professionals to cater to the local tourism industry. Typically, job seekers in this field can expect a competitive salary range, although it’s essential to note that salaries vary widely depending on factors such as experience, company size, and industry sector. Generally, salaries in catering and hospitality are on the lower to moderate side compared to other industries.
Common skills required for roles in the catering and hospitality industry include excellent communication and interpersonal skills, attention to detail, ability to multitask, effective time management, customer service skills, and knowledge of food safety and hygiene protocols. Typically, candidates with experience in the industry or relevant vocational training are preferred. Some common certifications, such as a Food and Beverage Management Certificate or a Hospitality Studies degree, can also be advantageous.
The catering and hospitality sector is often found in various industries, including financial services, technology industry, manufacturing sector, hotels, restaurants, and event management companies. These roles may involve working in kitchens, front-of-house staff, management positions, or specialized areas such as events or conferences.
Career development opportunities in the catering and hospitality industry are diverse and varied. With experience and additional training, professionals can move into senior roles, take on leadership positions, or specialize in specific areas of the industry. Common career progression paths include moving from entry-level to supervisory roles, progressing to management positions, or transitioning into related fields such as event planning or food production. Additionally, some professionals choose to pursue further education and training to enhance their skills and expertise.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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