Gauteng: Data Centre Site Supervisor posted by Manpower Group

About the Role

The Data Centre Site Supervisor is a critical role within our organisation, responsible for ensuring the smooth operation of our data centre facilities. The successful candidate will manage a team of technicians, maintain records and drawings, and ensure compliance with various policies and procedures.

Key Responsibilities

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and custom upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages
• Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick response, resolution and reporting to all alerting and critical situations.
• 3 rd party vendor management.
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved and maintained.
• Implement corrective actions promptly to mitigate the negative effects of system outages.

Requirements

• Excellent technical abilities.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to all situations.
• Trouble shoot systems and components to identify root causes of failures.
• Advance Microsoft Office skills.

Qualifications

Electrical qualification preferable.

Minimum 5 years relevant data center experience

Extensive knowledge on Data Centre environments and critical infrastructure systems.

Salary & Benefits

Salary details will be discussed during the interview process.