Gauteng: Data Centre Site Supervisor posted by Manpower Group

• Manage a team of technicians to ensure smooth operation of the facility.
• Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and custom upgrades.
• Ensure that records, drawings/schematics and working methods for the facility are maintained and updated following any changes or upgrades.
• Manage planned and corrective maintenance events ensuring adherence to OHS act requirements and in accordance to predefined standards and schedules.
• Share knowledge and industry best practices by building close working relationships with technical teams and supervisors across all regions.
• Ongoing training and evaluation of technical teams on Data Centre best practices and standards.
• Work closely with Data Centre Manager to resolve escalated support cases and provide relevant technical feedback including completion of incident reports.
• Ensuring comprehensive Root Cause Analysis are completed for all incidents and outages o Monitoring of alerting on all Data Centre equipment, technical team response and feedback to business.
• Quick response, resolution and reporting to all alerting and critical situations.
• 3 rd party vendor management.
• Manage working methods to ensure all SLA’s, OLA’s and MSA’s are achieved and maintained.
• Implement corrective actions promptly to mitigate the negative effects of system outages.

 
Compliance

• Maintain compliance in accordance with all relative policies and procedures.
• Maintain compliance in accordance with all relevant certified ISO standards.
• Support the HR department in achieving the organization developmental plan deliverables within agreed timelines.
• Meet agreed inter-departmental OLA (Operational Level Agreement)
• HS&E monitoring and corrective action to meet statutory compliance, SLAs and good business practice.
• Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline/RFS (Ready for Service).
• Critical System Management
• Management of data centre infrastructure to provide a concurrently maintainable, cost-effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime.
• Ensure applicable planned and corrective maintenance is managed accordingly to ensure customer MSA’s and SLA’s are achieved.
• Conduct working methods to maintain agreed PUE levels.
• Task finalization and report accurately, as per agreed format, quality and within the agreed timelines

 
Data Centre Ethics

• Ensure compliance is maintained incorporating industry best practices.
• Ensure data centre facilities standards are enforced and maintained.
• Ensure data centre cleaning standards are enforced and maintained.
• Ensure compliance with HS&E standards are enforced and maintained.

Skill Requirements

• Excellent technical abilities.
• Effective communication skills, active listener – ability to understand requirements.
• Proactive problem solver, perform rapid and accurate assessments.
• Ability to work independently, as well as being a positive team player.
• Self-motivated.
• Conducts self professionally, exhibits elevated levels of tolerance and patience.
• Responsible for continued learning and self-development.
• Quick response to all situations.
• Trouble shoot systems and components to identify root causes of failures.
• Advance Microsoft Office skills

 
Qualifications and Experience

• Electrical qualification preferable.
• Minimum 5 years relevant data center experience
• Extensive knowledge on Data Centre environments and critical infrastructure systems.

 
SHEQ, Information Security, Legal and other requirements and obligations

• Employees to demonstrate commitment to the requirements of the Integrated Management System by:
• Taking reasonable care for the health and safety of himself/herself, others and the workplace
• Obeying all stipulated company rules, policies and procedures in compliance to the Occupational Health and Safety Act 85 of 1993, ISO 27001:2013 and ISO 9001:2015 Standards Report all unsafe or unhealthy conditions and threats that come to his/her attention that may affect persons or the business
• Ensuring the preservation of confidentiality, integrity and accessibility of information for the Company and our respective clients
• Committing to the implementation and maintenance of our Quality Management System
• All company employees are responsible for the quality of their work and the protection of company and client information.

Please note that only shortlisted candidates will be contacted.