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Gauteng: Front Office Manager posted by Stonebridge HR Solutions

Job Description

Position overview:
Responsible for the daily operations of the Front office Department, primarily reporting directly to the Rooms Division Manager. In the absence of Rooms Division Manager, ensures guests have a smooth-running stay at the hotel. As the Front Office Manager, one should act as the bridge between the front and the back office. While coordinating the operation, you will also ensure that all guests experience a fantastic stay.

Requirements:

  • Matric / Grade 12
  • Minimum 2 -3 years work experience as Front Office Manager or Assistant Front Office Manager in a hotel environment. (Essential)
  • Previous experience in managing teams and supervising shifts is essential
  • National Senior Certificate (Matric) or equivalent.
  • Diploma in Hospitality Management is an asset or other related field.
  • Computer knowledge and experience in MS office programs.
  • Well developed communication and customer relations skills.
  • Thorough understanding of Front Office operations, systems and procedures.
  • Knowledge of hotel products, services, facilities and local area attractions.

Responsibilities:

  • Ensure smooth, efficient, and guest-focused Front Office operations at all times.
  • Achieve budgeted room revenue and upsell targets for the Front Office in collaboration with Revenue and Sales. Ability to manage several budgets,
  • Maintain and improve guest satisfaction scores and online reputation related to Front Office service delivery.
  • Ensure full compliance with hotel policies, SOPs, brand standards, and applicable legislation (including health and safety, POPIA, and fire regulations) within the Front Office.
  • Lead, coach, and develop the Front Office team to achieve performance standards and career growth.
  • Drive effective communication and coordination between Front Office and other departments (Housekeeping, Maintenance, Food & Beverage, Security, Finance.
  • Operations Management
  • Guest Experience and Service Recovery
  • People Management
  • Financial Management and Reporting, Systems, Controls and Compliance, Communication and Coordination

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful. 

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About International Hospitality Jobs in Gauteng

The international hospitality industry is a dynamic sector in Gauteng, with a growing demand for skilled professionals to cater to the needs of local and international clients. Generally, job seekers in this field can expect a competitive salary, typically ranging from R500 000 to R1,5 million per annum, depending on experience, company size, and industry sector. However, it’s essential to note that salaries can vary widely, and actual figures may differ based on individual circumstances.

Common skills required for international hospitality positions in Gauteng include excellent communication and interpersonal skills, a strong work ethic, ability to multitask, and adaptability in fast-paced environments. Typically, candidates with experience in customer service, event management, or hotel operations are well-suited for these roles. Additionally, proficiency in multiple languages is often an asset, as many international hotels and restaurants cater to diverse guest populations.

The hospitality industry is a significant sector in Gauteng, employing professionals in various capacities, including hotel management, event coordination, and food and beverage services. Financial services sector establishments often require staff with hospitality experience to manage their client entertainment needs, while technology companies may hire hospitality graduates to work on product launches or company events. The manufacturing sector also employs hospitality professionals to manage corporate events and employee entertainment.

Career progression in the hospitality industry is generally straightforward, with opportunities for advancement into senior management roles or specialized positions like event planning or hotel operations management. Many establishments offer training programs and mentorship schemes to support professional development. With experience and dedication, hospitality professionals can leverage their skills to move into executive positions or start their own businesses, offering a promising career trajectory in this dynamic sector.

Overall, the international hospitality industry offers a rewarding career path for those who enjoy working with people, are adaptable, and possess excellent communication skills. By acquiring relevant skills and gaining experience, job seekers can navigate the competitive job market and secure successful careers in this dynamic sector.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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