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Gauteng: Senior Field & Helpdesk Technician (Must have Telephony Experience) posted by Link Up ICT

Job Description

Link-Up ICT & Cyber Security (Pty) Ltd is seeking an experienced Senior Helpdesk & Field Technician to support ICT service delivery across in-office helpdesk operations and onsite field implementations. The role combines operational oversight with hands-on technical support to ensure stable, secure systems and high client satisfaction. Key Responsibilities Helpdesk / Service Desk (1st Line & Escalations) Respond to and close all tickets logged; ensure timely resolution and escalation where required Provide remote technical support using remote tools; diagnose errors and apply appropriate solutions Support and maintain Microsoft 365 (including mailbox setup/configuration and license assignment) Support LAN troubleshooting and diagnosis Support network/local printers (drivers, setup, scan/print configuration) Provide customer-specific application support and remote monitoring support Field Services / Installations Perform and oversee network installations and structured cabling aligned to SLAs Support fibre and connectivity services, including onsite troubleshooting and installation support Telephone system installation, configuration and setup (PBX / Virtual PBX / VoIP) Operations, Governance & Reporting Ensure stability and security of network infrastructure (LAN, WAN and internet connections) Implement/enforce security measures and support compliance with relevant data protection/privacy requirements Establish and enforce IT policies, procedures and best practices Track and manage IT assets, licenses, and warranties; submit accurate operational and service reports Minimum Requirements Relevant IT qualification (Degree, Diploma, or recognised certification) 510 years experience in ICT operations / field services Proven experience with helpdesk/service desk operations and ticket resolution Strong experience in network installations and structured cabling Proven telephone installation and setup experience (PBX / Virtual PBX / VoIP) Microsoft platform experience Valid drivers licence (non-negotiable) Strong communication and people skills Advantageous Vendor certifications (Microsoft, Yeastar, Ubiquiti, Bitco or similar) Project management exposure (PRINCE2 / Scrum Master)

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How to Apply

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About IT / Computing / Software Jobs in South Africa

The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.

In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.

Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.

The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.

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For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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