George: Showroom Sales Consultant – George posted by Headhunters

Our client, a leading South African fabric, wallpaper and interior soft goods distributor; specializing in textiles, upholstery fabrics, curtain fabrics, outdoor fabrics, wall coverings, and contract fabric collections, is seeking to appoint a dynamic Showroom Sales Consultant to join their George team.

Requirements:

• Matric (Grade 12).

• Proven experience in retail or showroom sales.

• Experience in textiles, fabrics, or interior design industry preferred.

• Industry-related qualification advantageous.

• Intermediate proficiency in MS Office (Word, Excel, Outlook).

• Ability to use social media platforms for marketing and lead generation.

• Strong product knowledge development and sales techniques.

Responsibilities:

Customer Engagement and Sales

• Welcome and assist customers entering the showroom in a professional manner.

• Identify customer needs and recommend suitable products and solutions.

• Provide detailed information on product features, specifications, pricing, and availability.

• Conduct product demonstrations to highlight benefits and applications.

• Address customer enquiries, concerns, and complaints efficiently.

• Ensure equal assistance to all customers and collaborate with other sales representatives when assisting their clients.

Sales and Promotion

• Promote and upsell showroom products to maximize sales opportunities.

• Provide accurate information regarding stock availability and delivery timelines.

• Process sales transactions and ensure documentation is completed correctly.

• Achieve or exceed individual sales targets and contribute to overall showroom performance.

• Utilize social media platforms to promote products and generate customer leads.

Customer Relationship Management

• Build and maintain strong relationships with customers.

• Ensure high levels of customer satisfaction through excellent service delivery.

• Maintain customer records and conduct follow-ups to support repeat business.

Product Knowledge and Development

• Maintain strong knowledge of all showroom products and services.

• Stay informed about industry trends, new products, and innovations.

• Attend product launches, training sessions, and industry events.

• Update showroom samples and remove discontinued products when required.

Operational Support

• Assist the sales team with product information, samples, and client queries.

• Manage cutting services and maintain the cutting room area.

• Support stock control by reordering items and assisting with deliveries and dispatch.

• Maintain appro samples and related documentation.

Showroom Maintenance and Security

• Maintain a clean, organized, and visually appealing showroom environment.

• Ensure showroom displays are updated regularly.

• Maintain workstation security and adhere to cybersecurity protocols.

Reporting and Compliance

• Submit weekly and monthly sales reports.

• Maintain daily records of sales and customer foot traffic.

• Ensure compliance with company policies and procedures.

• Liaise with IT support when technical issues arise.

Professional Conduct

• Maintain a professional appearance and high standards of personal hygiene.

• Demonstrate professionalism, teamwork, and a customer-focused attitude.

• Utilize company tools, systems, and training platforms effectively.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.