Job Description
About the Role
As an IT Support Technician at Cre8work!, you will be responsible for ensuring all IT systems are operational, proactively maintained and configured optimally. You will support our customers (IT Users) to ensure they can access the required IT environments. This is a critical role that requires strong technical skills, excellent communication skills, and the ability to work under pressure.
Key Responsibilities
- Ensure suitable hardware/software solutions are procured.
- Requests quotes from multiple vendors.
- Compare quotes
- Research optimal solutions
- Identify possible cost saving solutions.
- Find and identify key areas where IT can implement optimal solutions, saving the company costs in time and money.
- Constantly evaluate IT & Infrastructure systems
- Ensure suitable upgrades vs replacements
- Ask why a specific job or process is being done in the specific way.
- To ensure IT Infrastructure and systems run efficiently.
- Identify unnecessary / absolute Infrastructure and find a better solution
- Ensure optimal systems topology
Requirements
- Gr12 with A+, N+, S+ and Server+
- 3 years+ Experience in the IT Industry
- Extensive knowledge of computer and server setup and maintenance
- Knowledge of LAN, WAN and wireless networks
- Basic project management
- Effective communication skills
- Work under pressure
- Ability to fault find/troubleshoot complex software and hardware issues
- Ability to multitask
- Knowledge of database and networking security systems
Qualifications
None mentioned.
Salary & Benefits
Not mentioned.
Customer Responsibilities
- Ensure IT systems and equipment is available to all CUSTOMER to perform their daily duties.
- Ensure the accurate and thorough onboarding and offboarding of staff by managing user account creation, access provisioning, and deprovisioning across all IT systems. Verify that all company assets (e.g., laptops, mobile devices, and other equipment) are properly assigned and returned. Maintain a detailed checklist to prevent oversight and ensure Standard Operating Procedures (SOPs) are followed.
- Ensure CUSTOMER (internal IT users) have correct tools/systems/software available to perform daily duties.
- Prioritize and communicate service delivery to customers.
- Ensure all IT tickets are logged on the IT helpdesk
- Ensure all calls on helpdesk are actioned, this will ensure the IT users will be operational
- Manage IT helpdesk
- Prioritize and communicate service delivery to customers.
- Ensure tickets are resolved within SLA
- Recurring faults
- Prevent recurring faults from occurring (e.g. Setup of Desktops / Laptops, load all applications and avoid constant shipping between departments / branches)
Operational Responsibilities
- Infrastructure Availability
- Manage server and application availability to achieve 99.9% system accessibility
- Ensure IT systems are available to all CUSTOMER staff to perform their daily duties
- Proactive daily checks to be performed to prevent downtime and system issues
- Routine maintenance to be performed
- Ensure service down time tracker are kept up to date, pro-active management dashboards and watchdogs are in place and managed.
- Monitor the following watchdogs:
- Zabbix
- Autotask
- Unify PTP
- Unify UISP
- IT Alerts
- Backup Monitoring Reports
- Nutanix Backup DR SLA
- Call Cabinet
- Smart Office Printer Monitoring Solutions
- Daily Check List
- Mailbox Storage and SQL Drive Storage
- Supplier monitoring
- Attend bi-weekly Numata Support Meeting
- Attend weekly IT meetings with IT Manager/CTO to discuss daily requirements and needs
- Exceptions is unforeseen and unplanned system and or supplier failures
- ISP network failures preventing CUSTOMER to connect to their required systems (Salesforce, Tradecloud, CAB System)
- Microsoft security patches non compatible with CUSTOME Reintegration environment causing unforeseen system failures
- Environmental failures like power, air-conditioners, UPS, lightning strikes that damage server infrastructure and leave the business without IT environment
- Database corruption, affecting data integrity that can result in product being sold at a lost
- Virus and hacking threats, can affect both server and database this can result in complete systems failure
- Escalations
- All Information Technology related failures that cannot be resolved by the support teams.
Learn & Grow Responsibilities
- Team development
- Ensure new skills acquired are shared with the rest of the team and documentation/guides are draft regarding new business processes and flows and stored in the IT-HUB
- Provide how to guides to self-learn for possible future requirements
- Provide feedback to staff relating to their ticket to better understand the system
- Performance management
- Attend weekly IT meetings
- Attend quarterly performance discussions
- Presence
- Maintain client culture and values to adhere reputational conduct
- Provide IT presence and awareness with department visits and phone-ins
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About FMCG Retail Jobs in Gauteng
The FMCG retail industry in Gauteng, South Africa is typically a dynamic and competitive field, with numerous opportunities for career growth and development. Generally, the job market trends indicate a steady demand for skilled professionals to manage and execute various aspects of product distribution, sales, and customer service. As a result, those interested in pursuing a career in FMCG retail can expect to find a range of roles available.
Salaries in the FMCG retail sector vary widely depending on factors such as experience, company size, industry sector, and location. While it’s difficult to pinpoint exact salary ranges, very broad estimates suggest that entry-level positions typically start within the R20 000 – R40 000 per annum bracket, with more senior roles falling within the R80 000 – R150 000 range. However, please note that actual salaries can differ significantly depending on individual circumstances. For example, experience and qualifications in a specific area, such as logistics or marketing, may command higher salaries.
Common skills required for FMCG retail positions include strong communication and interpersonal skills, attention to detail, analytical thinking, problem-solving abilities, and the capacity to work under pressure. Additionally, proficiency in Microsoft Office applications, data analysis tools, and customer relationship management (CRM) software is often beneficial. Other valuable skills include inventory management, supply chain optimization, and visual merchandising.
FMCG retail roles can be found across various industry sectors, including financial services sector, technology industry, manufacturing sector, and consumer goods companies. These industries often require employees with diverse skill sets to manage product distribution, sales, and customer service functions.
Career development opportunities in FMCG retail are vast, with many professionals progressing into senior management positions or taking on specialized roles such as brand management or category management. Those interested in pursuing a career in this field can expect to find training programs, mentorship initiatives, and internal promotions available. With experience and dedication, individuals can build a rewarding and challenging career in the FMCG retail sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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