Germiston: Warehouse & Operations Team Leader

About the Role

As a Warehouse & Operations Team Leader in Germiston, you will be responsible for leading and developing employees to ensure efficient operations of our warehouse and stores. You will work closely with various departments to deliver high-quality products to our clients.

Key Responsibilities

• Lead and develop employees through daily operational meetings, coaching, and training.
• Plan, schedule, and delegate workloads effectively.
• Ensure all completed and dispatched work meets required quality standards.
• Maintain strong communication within the operations team.
• Monitor and enforce operational, workshop, and dispatch standards and procedures.
• Liaise daily with Customer Services and branches regarding returns, rejections and stock availability.
• Responsible for the inventory control processes and ensure compliance with stock take procedures.
• Review deliveries to select the correct route, based on the destination, motor size, customer time requirements as well as other needs for each delivery address.
• Control driver, truck, and route productivity by ensuring that each truck carries a full load.
• Investigate customer complaints relating to lost, damaged, or incorrectly received stock, determine responsibility, and ensure resolution in line with customer requirements.
• Schedule time to ride with drivers to evaluate delivery area, verify accuracy and ensure high customer service delivery.
• Oversee daily dispatch scheduling and ensure all trip logs are correctly completed and delivery notes are properly signed and acknowledged.
• Compile and submit all paperwork to Administrator eg Purchase Order and Delivery Notes.
• Provide after hour support for Customers and Sales Representatives.
• Attend to Breakdowns during after-hours and weekends.
• Act as Health and Safety Representative, ensuring compliance with all safety regulations and procedures.
• Maintain a safe working environment for employees and customers and address safety concerns promptly.

Requirements

• 2 – 3 Years experience working in a technical environment and managing warehouse / stores operations and leading a team including Drivers, Stores, Assemblers and Painter
• Knowledge of inventory control, dispatch procedures, and warehouse operations.
• Experience as Health and Safety Representative
• Computer literacy in Microsoft Office and ERP/Warehouse Management Systems (SAP will be advantageous)

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits

• Salary: [Salary amount] per annum
• Benefits: [Benefits package]

Note: The salary and benefits information is not provided in the original job description.