Hazyview: Reservations Manager- Kruger Area posted by Hospitality and Outdoor Ltd

April 17, 2026 Jobs in Hazyview

Hospitality and Outdoor Ltd

Mbombela

Catering / hospitality

Job Description

About the Role

We are seeking an experienced Reservations Manager to join our boutique group of lodges and hotels in the Kruger area. The ideal candidate will be responsible for overseeing the reservations department, managing booking systems, and ensuring seamless communication between teams. If you have a passion for hospitality and excellent leadership skills, we encourage you to apply.

Key Responsibilities

Oversee all reservations (direct, OTA, corporate, group, packages)
Ensure accurate and timely processing of bookings
Manage room inventory, rate loading, and availability
Monitor daily pickup, occupancy, ADR, and RevPAR
Implement yield and pricing strategies in collaboration with management
Manage OTA platforms (e.g., Apply Below, Expedia) and channel manager systems
Control allotments and contracted rates
Ensure all guest enquiries are handled professionally and within response time standards
Personalise bookings (special occasions, spa packages, dietary needs)
Manage VIP reservations and special requests
Resolve booking-related guest complaints promptly and effectively
Oversee Property Management System (PMS) accuracy
Generate daily, weekly, and monthly reports
Maintain filing systems and reservation documentation
Conduct regular system audits to prevent overbookings
Supervise and train reservations staff
Develop SOPs for reservations processes
Conduct performance reviews and training needs analysis
Ensure coverage during peak seasons and high-demand periods
Forecast occupancy and revenue
Assist with budgeting and rate strategy
Monitor commission payments and OTA reconciliations
Minimize no-shows and cancellations through policy enforcement

Requirements

Diploma or Degree in Hospitality Management, Tourism, Business Administration, or related field (Preferred)
Minimum 3–5 years’ experience in reservations in a 4-star or 5-star group
At least 2 years in a supervisory or managerial role
Experience within lodge, boutique hotel advantageous
DMC experience; in-depth event planning, activities, and logistics coordination experience, specifically for groups and business clients
Proficient in PMS (e.g., Apex, Opera, Protel, NightsBridge, etc.)
Strong knowledge of OTA platforms and channel managers
Advanced Microsoft Excel skills
Revenue management knowledge
Understanding of South African hospitality market

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Qualifications

Formal education/certifications not specified

Salary & Benefits

Negotiable and based on experience
Onsite accommodation can be provided if candidate not in Polokwane

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Catering / hospitality Jobs in Mbombela

Catering and hospitality positions in Mbombela, South Africa are an integral part of the local economy, catering to a diverse range of clients and customers. Typically, this industry is driven by tourism, events, and corporate functions, with many job opportunities available for those who possess the right skills and experience.

When it comes to salary expectations, the compensation can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, salaries in this field tend to fall within a broad range of R40 000 to R80 000 per annum, with senior positions or those in larger companies potentially commanding higher salaries. However, it’s essential to note that these figures are only rough estimates and can fluctuate depending on individual circumstances.

Common skills required for catering and hospitality roles in Mbombela include excellent communication and customer service skills, the ability to work well under pressure, attention to detail, and basic knowledge of food preparation and presentation. Typically, a strong work ethic, flexibility, and the ability to multitask are also highly valued by employers. Additionally, proficiency in languages such as Afrikaans or English is often preferred, depending on the specific job requirements.

Industries that commonly employ catering and hospitality staff include the financial services sector, technology industry, manufacturing sector, and tourism and events management. These sectors often require a diverse range of skills and experience, making it an excellent career path for those looking to transition into a new field or further develop their existing expertise.

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Career development opportunities in this field are plentiful, with many companies investing heavily in employee training and development programs. Typically, career progression paths may involve moving into supervisory roles, taking on additional responsibilities, or pursuing specialized certifications or training programs. With the right skills and experience, it’s not uncommon for catering and hospitality professionals to move into management positions or pursue careers in related fields such as event planning or culinary arts.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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