Hermanus: Retail Branch Manager

About the Role

The Retail Branch Manager will lead and manage the total operations of the retail branch in Hermanus to achieve sales, profitability, stock, customer service, compliance, and people management objectives. The successful candidate will be responsible for driving business growth, maintaining high customer satisfaction levels, and ensuring the effective day-to-day running of the branch.

Key Responsibilities

• Lead, manage, and motivate branch staff to achieve branch objectives and performance standards
• Drive branch sales performance in line with budget, targets, and strategic objectives
• Maintain high customer service standards within the branch
• Manage stock holding levels in line with company policy, branch requirements, and budget
• Manage all branch financial and administrative processes accurately and timeously
• Oversee the effective day-to-day running of the branch
• Implement and maintain company merchandising principles, visual display standards, and promotional execution
• Manage branch loss control processes to reduce stock loss, shrinkage, and financial risk
• Ensure compliance with the Occupational Health and Safety Act and company safety standards
• Prepare the branch for stock take in accordance with company requirements

Requirements

• Stock control systems and procedures
• Sales and margin management
• Cash handling and financial reconciliation
• Customer service principles
• Company operational policies and procedures
• Health and safety requirements
• Product, pricing, and service knowledge
• ERP / retail system knowledge, including stock and sales reporting functionality

Qualifications & Experience

• Grade 12 / Matric (NQF Level 4)
• Relevant tertiary qualification in Retail Management, Business Management, Sales, or a related field will be advantageous
• Minimum 5 years’ retail experience, of which at least 3 years should be in a supervisory or branch management role
• Proven track record in managing sales, stock, staff, and branch operations
• Experience in budgeting, reporting, and branch financial controls
• Computer literacy, including Microsoft Office and retail / ERP systems