Overberg: Nature Guide posted by Wild Dreams Hospitality

About the Role

Wild Dreams Hospitality is seeking a passionate and guest-focused Nature Guide to join its guiding team at our luxury nature reserve in the Western Cape. As a key member of our guiding team, you will be responsible for delivering exceptional guest experiences through immersive nature-based activities, environmental interpretation, and outstanding hospitality. We are looking for a guide who is enthusiastic about conservation, enjoys educating guests, and thrives within a high-end hospitality environment.

Key Responsibilities

• Welcome and greet guests professionally upon arrival, creating a warm and positive first impression
• Conduct lodge and property orientations, explaining facilities, activities, and guest experiences available on the reserve
• Escort guests to their suites or cottages and provide detailed room orientations
• Plan and coordinate guest activities, including arranging external excursions where required
• Manage activity bookings and ensure accurate communication between departments regarding guest schedules and changes
• Act as a key link between guests and lodge departments to ensure seamless guest experiences
• Conduct guided activities while sharing knowledge on local flora, fauna, ecology, conservation, and the surrounding environment
• Educate guests on conservation principles and the importance of preserving the natural environment
• Host guests and travel agents professionally throughout their stay
• Prioritise guest safety during all activities and excursions
• Maintain respect for nature, wildlife, equipment, vehicles, uniforms, and colleagues at all times
• Work collaboratively with all lodge departments and assist where operational support is required
• Continuously develop guiding knowledge and skills through training, presentations, birding, FGASA development, and environmental education opportunities
• Uphold the company culture and values through professionalism, respect, care, integrity, and inspiration

Requirements

• Minimum FGASA Level 1 or equivalent
• Passion for nature, conservation, and environmental education
• Strong guest interaction and hosting abilities
• Excellent communication and interpersonal skills
• Professional presentation and positive attitude
• Ability to work well within a team environment across multiple departments
• Strong organisational and planning skills
• Ability to work flexible hours depending on operational requirements and guest activities
• Commitment to safety, service excellence, and delivering memorable guest experiences

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)

Salary & Benefits

Negotiable salary package depending on qualifications and experience. Provident Fund contribution Partial medical aid contribution Uniform provided (certain items may require staff contribution)