Job Description
About the Role
We are seeking a dynamic and experienced couple to join our team as Lodge Manager / Admin at Wild Dreams Hospitality’s Hluhluwe lodge. As a joint role, one partner will focus on lodge operations and guest experience, while the other will oversee administration and accounts. The ideal candidate will possess a strong combination of front-of-house hosting, team leadership, and solid administrative control to ensure the smooth day-to-day running of the property.
Key Responsibilities
- Oversee daily lodge operations with a strong focus on delivering exceptional guest experiences
- Host guests and ensure a warm, personalised, and attentive service environment
- Lead and manage lodge staff, maintaining a positive and professional team culture
- Work closely with the Head Chef, overseeing food quality, presentation, and overall dining experience
- Conduct food and beverage stock takes, place orders, and manage stock control
- Manage reservations, guest billing, and general lodge administration
- Handle basic accounting functions, including accounts, reconciliations, and system management (e.g. Pastel)
- Ensure smooth lodge logistics, attention to detail, and consistently high service standards
- Maintain strong communication with owners and align with their operational expectations
Requirements
- 5–10 years’ experience within a luxury lodge environment
- Proven track record with strong, contactable references (owners will be contacted directly)
- Stable career history
- Strong initiative, common sense, and the ability to read guests and adapt service accordingly
- Excellent interpersonal skills with both guests and staff
- Solid administrative and financial understanding, including reservations and guest billing systems
- Experience with accounting systems (e.g. Pastel) for the administrative partner
- Hands-on, flexible approach with the ability to work across multiple departments
- Ability to work closely with owners and integrate into an established team culture
Qualifications
- Formal education/certifications not specified in original job description.
Salary & Benefits
Salary details not mentioned in original job description. Meals provided while on duty.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Tourism/Hospitality Management Jobs in Kwazulu-Natal
The tourism and hospitality management sector in Kwazulu-Natal is a rapidly growing industry, with a strong demand for skilled professionals to cater to the increasing number of tourists visiting the province. Typically, job seekers in this field can expect to find opportunities in various sectors, including accommodation, food and beverage, tour operations, and conservation. Generally, these roles involve managing day-to-day operations, ensuring customer satisfaction, and driving business growth.
In terms of compensation, salaries for tourism and hospitality management positions in Kwazulu-Natal typically fall within a broad range of R500 000 to R1 million per annum, depending on factors such as experience, company size, and industry sector. However, it is essential to note that actual salaries can vary significantly, and these figures are only a general guideline. For example, salaries for entry-level positions may start at the lower end of this range, while senior management roles or those in large hospitality companies may command higher salaries.
Common skills required for tourism and hospitality management roles include excellent communication and interpersonal skills, the ability to work well under pressure, and strong leadership and problem-solving abilities. Additionally, knowledge of local culture, languages, and customs can be highly beneficial. Other essential skills include financial management, marketing, and customer service skills. Experience in operations management, human resources, or a related field is often also valuable.
The tourism and hospitality industry in Kwazulu-Natal is diverse, with opportunities available in various sectors, including hotels, resorts, game lodges, tour operators, and national parks. The province’s rich cultural heritage and stunning natural beauty make it an attractive destination for tourists, driving demand for skilled professionals to cater to their needs.
Career development opportunities are generally excellent in the tourism and hospitality industry, with many roles offering potential for career progression and advancement. Typical career paths may include management positions, specialist roles such as event planning or customer service, or specialized areas like sustainable tourism or heritage management. With experience and further education, professionals can move into senior leadership roles or start their own businesses.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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