Cape Town: BPO Facilities and Maintenance Manager posted by CallForce

About the Role

As a BPO Facilities and Maintenance Manager at CallForce, you will be responsible for managing a safe, attractive, and functional physical environment for all employees, while supporting the department’s vision to create an exceptional workplace. You will develop, implement, and maintain facility programs that reflect the priorities of continuous improvement, automation, thinking globally, and identifying best practices, with the goal of reducing TTEC’s financial exposure.

Key Responsibilities

• Proactively manages complete facility maintenance of building/sites, including maintaining superior condition of company space; acting as the landlord/vendor liaison.
• Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.
• Effectively leads and manages Facilities team within the department’s SLA and KPIs standards, including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team, and all critical equipment contractors.
• Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).
• Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments, and is responsible for reporting financial information.
• Develops and maintains standards to manage relationships with facility-related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS).
• Effectively manages customer expectations and ongoing customer relations, communicating status and timeline of facility maintenance projects, enhancements, and changes.
• Implements and communicates policies that will impact on safety and security to customers, including the Risk Management policies pertaining to Information Security and Management System.
• Manages facility programs covering disaster preparedness and recovery, coordinating with headquarters division to implement company-wide Emergency Response Plan, and serving as the point of contact during a disaster situation to return safely to operations.
• Maintains and oversees facilities architectural drawings and floor plans, ensuring all construction drawings and floor plans are accurate and up-to-date.
• Maintains the database of the facilities fixed assets and its ranking.

Requirements

• Relevant experience in facility management or a related field.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to work effectively with vendors, contractors, and stakeholders.
• Strong analytical and problem-solving skills.
• Proficiency in budgeting and financial management.
• Knowledge of safety and security protocols.

Qualifications

• Bachelor’s degree or equivalent in a relevant field (e.g., facilities management, business administration).
• Relevant certifications (e.g., FMCSA, OSHA) may be an asset.

Salary & Benefits

Salary will be discussed during the interview process.