Cape Town: BPO Facilities and Maintenance Manager posted by CallForce

About the Role

CallForce is seeking a highly skilled Facilities and Maintenance Manager to join our team in Cape Town. As a key member of our operations team, you will be responsible for ensuring that our facilities are safe, attractive, and functional for all employees. You will develop, implement, and maintain facility programs that reflect our priorities of continuous improvement, automation, thinking globally, and identifying best practices, while also working to reduce our financial exposure.

Key Responsibilities

• Proactively manages complete facility maintenance of building/sites including but not limited to maintaining superior condition of company space; acting as the landlord/vendor liaison.
• Review government regulations, renewal of operating licenses, work permits, and other requirements from the authorities related to the business.
• Effectively leads and manages Facilities team, within the departments SLA and KPIs standards. including but not limited to Facilities Technicians, Service Contractors, Facilities Systems (BMS), Security Team, Janitorial Team and all critical equipment contractors.
• Maintains various facility systems such as HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, security, and Fire Detection and Alarm System (FDAS).
• Establishes and manages Facilities budget (Opex and Capex), creating the purchase requisitions including supplies, follow up on invoices payments and is responsible for reporting financial information. In conjunction with corporate real estate evaluates present and future needs for real estate.
• Develops and maintains standards to manage relationships with facility related vendors such as Janitorial, Security, HVAC, CCTV, turn styles, elevators, electrical stairs, utilities, and systems such as emergency generator, UPS, lighting, and Fire Detection and Alarm System (FDAS). Conducts QBRS will all facilities related vendors.
• Effectively manages customer expectations and ongoing customer relations. Communicates status and timeline of facility maintenance projects, enhancements, and changes.
• Implement and communicate policies that will impact on safety and security to customers to include the Risk Management policies pertaining Information Security and Management System.
• Manages facility programs covering disaster preparedness and recovery and coordinates with headquarters division to implement company-wide Emergency Response Plan. Being the point of contact during a disaster situation to return safely to operations, requires to be available or have a designee to response in timely manner.
• Maintains and oversees facilities architectural drawings and floor plans. Ensures all construction drawings and floor plans are accurate and up to date.
• Maintains the database of the facilities fixed assets and its ranking.

Requirements

• Relevant experience in facility management, maintenance, and operations.
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Knowledge of safety and security protocols and procedures.
• Experience with budgeting and financial management.
• Strong analytical and problem-solving skills.

Qualifications

• Bachelor’s degree in Business Administration, Facilities Management, or related field.

Note: No qualifications are mentioned in the original job description.