Job Description
About the Role
We are seeking an experienced Senior Groups & Incentives Travel Designer to join our Luxury Inbound DMC team in Johannesburg or Cape Town (hybrid working offered). As a key member of our team, you will be responsible for designing and delivering high-end MICE, incentive, and specialist group travel experiences across Southern and East Africa. Your passion for luxury travel, conservation, and exceptional service will shine through in your work, aligning with our brand’s values and commercial objectives.
Key Responsibilities
- Design and deliver bespoke group, incentive, and MICE itineraries tailored to client objectives, budgets, and guest profiles.
- Translate client briefs into creative, well-structured programs that showcase camps, experiences, and conservation initiatives.
- Identify and implement value-adds and upselling opportunities that enhance group experiences while protecting margins.
- Provide prompt, professional, and solutions-driven service to trade partners, incentive houses, and internal stakeholders.
- Manage complex group logistics including rooming lists, movements, activities, and special requirements.
- Maintain accurate and detailed booking files to ensure seamless delivery from confirmation through travel.
Requirements
- Matric Tertiary qualification in Travel & Tourism, Hospitality, or a related field
- At least 6–10 years’ experience in a senior Groups, Incentives, or MICE travel design/reservation’s role
- Proven experience managing group logistics, complex itineraries, and high-value clients
- Strong working knowledge of Tourplan and Microsoft Office
- Exceptional attention to detail and organisational skills
- Strong verbal and written communication skills (English essential; European languages advantageous)
- Confident in consultative selling, personalisation, and upselling within a luxury context
Qualifications
None mentioned.
Salary & Benefits
Salary details not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel / tourism Jobs in ZA
The travel and tourism industry in South Africa is typically a dynamic and fast-paced field, with a high demand for skilled professionals to cater to the growing number of domestic and international tourists visiting the country. This includes roles such as hotel management, hospitality operations, tour guiding, travel agency management, and more.
Salaries in the travel and tourism industry in South Africa can vary widely depending on factors such as experience, company size, and industry sector. Generally, entry-level positions may start within a broad range of R150 000 to R250 000 per annum, while senior roles or those in larger companies may command salaries ranging from R400 000 to over R1 million per annum. However, it’s essential to note that actual salaries can vary significantly depending on individual circumstances and industry standards.
Common skills required for careers in the travel and tourism industry in South Africa include excellent communication and interpersonal skills, a strong understanding of the local culture and tourism infrastructure, proficiency in multiple languages (such as English, Afrikaans, isiZulu, or isiXhosa), and experience with customer service, event management, and marketing. Typically, a degree or diploma in hospitality, tourism, or a related field is also required for many entry-level positions.
The industry sectors that commonly employ travel and tourism professionals include the financial services sector, technology industry, manufacturing sector, and more. Tourist infrastructure development projects are also creating new job opportunities across various sectors.
Career progression paths for those entering the travel and tourism industry in South Africa may include training and certifications in specialized areas such as hotel management, tour guiding, or travel agency operations. Typically, career advancement opportunities can be found through promotions within existing companies, networking events, and seeking mentorship from experienced professionals. Additionally, many travel and tourism companies invest in staff development programs to enhance skills and knowledge, providing opportunities for employees to take on new challenges and advance their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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