Job Description
About the Role
The Receptionist at Waterside at Royal Malewane plays a vital role in ensuring guests feel welcome and their needs are met during their stay. This position requires an individual who embodies The Royal Portfolio’s Purpose & Values, providing exceptional service and instilling this culture within the team.
Key Responsibilities
- Provide guests with information about local attractions, facilities, services, and activities.
- Arrange events, excursions, transportation, etc. upon request from our guests.
- Ensure all standards and procedures are fully known and followed.
- Stay current and up to date with all hotel services as well as daily VIP requests and special events.
- Welcoming all Guests upon arrival; Engaging with them throughout their stay.
- Dealing with Guest queries and arranging assistance where necessary.
- Constant monitoring of Opera and Guest profiling, ensuring required information is updated (nationalities, address, remarks, preferences, etc.).
- Ensuring day-to-day Guest services such as wake-up calls, room service, etc.; all handled timeously and accurately.
- Answer and screen all incoming calls and deal with individual requests, messages, and queries from Guests.
- Manage radio communication and keep all departments up to date with Guest movements.
- Assist with ad hoc duties as requested by colleagues and Management if within reason and person’s capabilities.
Requirements
- 2 years’ experience in Guest Relations / Guests Service experience in a 5* lodge environment
- Strong grasp of operational systems (Micros POS and Opera)
- Computer literacy in Microsoft Excel, Word, PowerPoint, and Outlook
- Strong organizational skills and ability to multitask
- Presentable and well groomed
- Ability to work long hours, day and night, including weekends and holidays
- Ability to work accurately under pressure
- Exceptional verbal and written communication skills in English (additional languages a plus)
- Exceptional attention to detail, hardworking, and a passion for people and hospitality
Qualifications
- Diploma in Hospitality Management (preferred)
Salary & Benefits
- Salary details not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Maruleng
In Maruleng, South Africa, the catering and hospitality industry is generally thriving, with a strong demand for skilled professionals to cater to the needs of local businesses, tourists, and residents alike. This sector typically offers competitive salaries and benefits, making it an attractive career choice for those passionate about delivering excellent customer service. However, job seekers should be aware that the industry is highly competitive, and securing a role may require persistence and adaptability.
Salary ranges in the catering and hospitality industry vary widely depending on factors such as experience, company size, and industry sector. While some entry-level positions may offer basic salaries between R15 000 to R25 000 per annum, more senior roles or those in larger establishments can command salaries ranging from R40 000 to R80 000 per annum or more. It’s essential to note that these figures are broad estimates and may not reflect the actual salaries for specific job openings.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work effectively under pressure, and a strong attention to detail. Other important skills include time management, adaptability, and a passion for delivering exceptional customer experiences. Typically, employers seek candidates with a background in hospitality, culinary arts, or a related field, although some may consider applicants with relevant experience from other industries.
The catering and hospitality industry is often found in various sectors, including tourism, food and beverage services, event management, and healthcare. Financial services sector establishments, such as hotels and restaurants, may also employ catering professionals to cater to their clients’ needs. Technology companies or manufacturing firms may also require skilled staff to manage their on-site cafes or dining facilities.
For those interested in a career in the catering and hospitality industry, there are often opportunities for advancement and professional development. Typically, experienced professionals can move into senior roles such as department heads or managers, while others may choose to pursue specialized training or certifications to enhance their skills and knowledge. With dedication and hard work, individuals can build a successful and fulfilling career in this dynamic and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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